I have Samsung ativ pc 500t. IT was shipped with Windows 8 and worked perfectly. Last Thursday I upgrade it to Windows 8 Pro and few hours later on Friday it lost touchscreen capability partially. I can use stylus (s pen), but I cannot use fingers. I attached the device info about trh device I suspect should be related to touchscreen by fingers. All help would be very appriciated. Thanks, David Devices List Created by using DevManView Device Name Manufacturer Service Device Type Code Device Type Name Device Instance ID Location Capabilities Config Flags Disabled Connected Device Registry Time 1 Device Registry Time 2 Drive Letter Driver Description Driver Version .inf File .inf Section Driver Date Driver Registry Time HID-compliant device (Standard system devices) HIDClass HID\ATML1000&Col01\4&2101be6d&0&0000 0x000000e0 0x00000000 No No 13. 12. 2012 0:33:49 13. 12. 2012 0:33:49 HID-compliant device 6.2.9200.16461 input.inf HID_Raw_Inst.NT 21. 6. 2006 26. 1. 2013 11:34:33

I've noticed this IC2 HID device issue. I've found that disabling and re-enabling brings the touchscreen back. It's a real pain, though. Greg Arzoomanian

Same here too. My device is XT500T1C-A03HK. Bought around a week and work fine. Suddenly the screen stop replying my finger touch, but the spen is functioning normally. Have searched so many forum & even contacted with Samsung technical support Hong Kong, seems useless for now. I even tried to reset the whole pc. Completely reset! Which I have waited for almost 6 hours and after that, nothing changed. S pen work, but not finger. I found that in my device manager, there's one "IC2 HID device" has an exclaimation mark on it, stating that it do not initiated successfully. Seems that's the main problem. Still waiting for help. Otis Cheng

I have the same problem with touch screen of Smart Pro Samsung XET7001C , pen is working but with my finger suddenly I can not get the screen moving anymore. Exactly the same way as was described above.

touchscreen stopped working in samsung ativ 500t, maybe after upgrade to pro

Anonymous

I have Samsung ativ pc 500t. IT was shipped with Windows 8 and worked perfectly. Last Thursday I upgrade it to Windows 8 Pro and few hours later on Friday it lost touchscreen capability partially. I can use stylus (s pen), but I cannot use fingers. I attached the device info about trh device I suspect should be related to touchscreen by fingers.

All help would be very appriciated. Thanks, David

Devices List

Created by using DevManView

Device Name	Manufacturer	Service	Device Type Code	Device Type Name	Device Instance ID	Location	Capabilities	Config Flags	Disabled	Connected	Device Registry Time 1	Device Registry Time 2	Drive Letter	Driver Description	Driver Version	.inf File	.inf Section	Driver Date	Driver Registry Time
HID-compliant device	(Standard system devices)		HIDClass		HID\ATML1000&Col01\4&2101be6d&0&0000		0x000000e0	0x00000000	No	No	13. 12. 2012 0:33:49	13. 12. 2012 0:33:49		HID-compliant device	6.2.9200.16461	input.inf	HID_Raw_Inst.NT	21. 6. 2006	26. 1. 2013 11:34:33

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello there,

I use Samsung ATIV XE700T and Win 8.

It happens to me too after I uninstall the current Wacom driver (7.1.0-8 -Win8) and then install (7.0.9-5 -Win 7).

So why I installed Win 7 driver if I have Win 8 as OS?

Well, my stylus pen wasn't working on Adobe Flash Professional (was working anywhere else perfectly). So after I installed the Win 7 driver it started to work on Flash perfect too.

I am not sure if you already discovered but if you plug in any usb device, finger touch works for a while then again stops working. And the same thing happens when you plug out the device you plugged in.

As I am an illustrator, using pen on Flash for drawing is a priority for me so I didn't re-install the driver for Win8 again.

Solution:

1. Go to "Control Panel -> Programs" and uninstall the current driver (ISD Tablet).

2. Restart your computer.

3. Download and install this driver.

4. Restart your computer.

You are done!

Regards,

Kemal KAYA

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Anonymous

Hi, it was definitely hardware problem in my case. Returned back, they simply changed everything and now is working like a breeze without any issues. BTW I did what you suggest. Touchscreen was not working even during boot, I did reinstall Windows this way at least 5 times.

All the best,

David

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46 additional answers

Anonymous

2013-03-14T23:36:27+00:00

I've noticed this IC2 HID device issue. I've found that disabling and re-enabling brings the touchscreen back. It's a real pain, though.

Greg Arzoomanian
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Anonymous

2013-03-08T16:40:18+00:00

Same here too. My device is XT500T1C-A03HK. Bought around a week and work fine. Suddenly the screen stop replying my finger touch, but the spen is functioning normally. Have searched so many forum & even contacted with Samsung technical support Hong Kong, seems useless for now. I even tried to reset the whole pc. Completely reset! Which I have waited for almost 6 hours and after that, nothing changed. S pen work, but not finger.

I found that in my device manager, there's one "IC2 HID device" has an exclaimation mark on it, stating that it do not initiated successfully. Seems that's the main problem.

Still waiting for help.

Otis Cheng
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Anonymous

2013-03-02T13:13:52+00:00

I have the same problem with touch screen of Smart Pro Samsung XET7001C , pen is working but with my finger suddenly I can not get the screen moving anymore. Exactly the same way as was described above.
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