Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2013-08-21T03:25:27+00:00

    I am having the same issue but don't understand what checking the registry key means?

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  2. Anonymous
    2013-08-21T04:13:03+00:00

    Hi Courtney,

    Are you running Windows 8?

    If so, go here to open regedit (registry editor):

    Start > type regedit and press "Enter" on the keyboard.

    Then expand HKEY_LOCAL_MACHINE , expand SYSTEM , expand CurrentControlSet , expand Control , expand Class

    Then under Class click on {4D36E965-E325-11CE-BFC1-08002BE10318}

    In the right window, check for a "Name" UpperFilters and/or LowerFilters

    If found, what is under "Data" for those Names?

    Also, if you are not running Windows 8 you can open regedit by doing the following which also works in Windows 8:

    Windows Key + R > type regedit in the Open box  > OK

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  3. Anonymous
    2013-08-29T17:26:51+00:00

    Auggy,

    You saved my bacon. Here is what I did:

    I deleted the upperfilters data (GearAspiWDm

    I rebooted and nothing improved.

    I went to the Gear software site and downloaded the latest Gear software.

    After the reboot - all is working and my DVD is functional.

    I might add that I am running Windows 8 on a new Lenovo ThinkPad Edge purchased in June 2013.

    The DVD arrived not functioning and not recognized.

    Lenovo was no help, saying that since it was a registry error it was a Microsoft problem.

    Thank you for your help, which I know is a volunteer effort.

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  4. Anonymous
    2013-08-29T23:06:49+00:00

    Hi Don,

    Glad to see you got  the DVD working.

    Thanks for the feedback.

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