Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2013-08-05T16:43:43+00:00

    Hi JimArmstrong55,

    Either or both of those entries may be at issue.

    However, since you have a Toshiba, can you first uninstall TOSHIBA Recovery Media Creator

    and TOSHIBA Disc Creator as per the following FAQ from Toshiba:

    http://support.toshiba.com/sscontent?docId=98084086

    If the problem still exists after uninstalling those two programs or if those programs are not installed can you remove the PxHlpa64 entry.

    To remove the PxHlpa64 entry double-click LowerFilters and, under Value data, remove PxHlpa64 > OK

    Create a system restore point beforehand and restart the computer after

    If the problem still exists try removing the GEARAspiWDM entry.

    To remove the GEARAspiWDM entry double-click UpperFilters and, under Value data, remove GEARAspiWDM > OK

    Create a system restore point beforehand and restart the computer after.

    However, if you have an application that uses the GEARAspiWDM, such as iTunes, just install the latest version of Gear drivers (4.020.5) and make no change to the registry:

    http://www.gearsoftware.com/support/drivers.php

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  2. Anonymous
    2013-08-05T18:54:00+00:00

    Hi Auggy,

    All it took was the removal of the Toshiba software, so it`s working again.

    very grateful, thanks a million!

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  3. Anonymous
    2013-08-05T20:38:33+00:00

    You're welcome.

    Thanks for the follow-up.

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  4. Anonymous
    2013-08-10T03:45:51+00:00

    Thank you so much. I'd been trying a lot of different things, but removing the upper filter value did the trick.

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