Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

Was this answer helpful?

700+ people found this answer helpful.
0 comments

191 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-11-12T12:59:07+00:00

    For each of those two files can you right-click each file > Properties > Details

    What are the files versions?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-04-07T16:24:09+00:00

    I dont know whether to delete the registry key or modify it. I dont want to delete it, because this isn't my computer and I  dont want to mess it up. If I have to delete it, I will make a system restore point to go back if the PC fails. It is a Toshiba Satellite P75-A7200 (according to the sticker.) I also cannot get the file kbfltr.sys, so I dont know what the 2 files do, but I would probably want the kbfltr.sys file. Here is the screenshot of the key.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-04-07T17:35:00+00:00

    You coukd try removing the GEARAspiWDM entry.

    To remove the GEARAspiWDM entry double-click UpperFilters and, under Value data, remove GEARAspiWDM > OK

    Create a system restore point beforehand and restart the computer after.

    However, if there is an application that uses the GEARAspiWDM, such as iTunes, just install the latest version of Gear drivers (4.021.1) and make no change to the registry:

    http://www.gearsoftware.com/support/drivers.php

    Also, since the computer is a Toshiba there is the following FAQ from Toshiba which also applies to Windows 10 upgrade:

    http://support.toshiba.com/sscontent?docId=98084086

    If the issue persists try uninstalling the two programs (TOSHIBA Recovery Media Creator, TOSHIBA Disc Creator) if they are installed.

    Be sure to restart the computer afterward.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2017-05-18T13:43:33+00:00

    I'm having the same issue.

    No, UpperFilters and/or LowerFilters are not listed on my PC.

    Was this answer helpful?

    0 comments