Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2016-11-08T22:18:23+00:00

    There is no issue with the second one but can you post a screen shot of the first one?

    Also, what computer you have (make/model)?

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  2. Anonymous
    2016-11-09T14:07:13+00:00

    Thank you again! 

    To let you know, my keyboard is working now, but my touchpad is still unresponsive.

    Make and Model of the computer:

    Sony Vaio, Intel Core i3 

    Model : SVE15115ENB

    Here is the screenshot of the first one (please do let me know if you require other information)

    Thank you so much!! I hope this gets resolved.

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  3. Anonymous
    2016-11-11T00:13:22+00:00

    Can you check in the C:\Windows\System32\drivers folder that the following two files exist:

    syntp.sys

    kbfltr.sys

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  4. Anonymous
    2016-11-11T11:46:38+00:00

    Yes sir, both the files are there in that folder. 

    Thank you!!

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