Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2016-08-21T16:24:26+00:00

    Hi,

    Can you obtain the Class GuiD for the device(s) giving the Code 19 error:

    In the Device Manager can you double-click each device giving the Code 19 error  > Details, then choose "Class GuiD" from the drop-down menu under "Property".

    What is listed under "Value"?

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  2. Anonymous
    2016-10-04T03:52:09+00:00

    I used the hardware troubleshooter as described in https://support.microsoft.com/en-us/kb/314060

    This worked for me - I had no upper or lower filters!

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  3. Anonymous
    2016-10-20T18:30:12+00:00

    Thanks, I had the problem with Windows 10 (upgraded from 8),

    I just uninstalled - TOSHIBA Recovery Media Creator- did a restart and my   'E drive' was recognised and now works fine.

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  4. Anonymous
    2016-11-07T14:51:48+00:00

    Hello there! I have something similar to this!. My laptop's key board and touchpad has stopped working . It shows code 19 and code 10 in the decive manager. I tried uninstalling it and reinstalling but didn't work. With the help of external mouse, i have managed to look into registry. I have followed the steps you have suggested and here  is what it shows under name and data:

    Name- Default 

    Data- ( value not send) 

    Name - class 

    Data- CDROM

    Name- classdesc

    Data- ℅systemroot℅\system32\storeprop.dll,-17001

    Name - enum prop pages

    Data- storeprop.dll,Dvdproppageprovider

    Name- icon path

    Data- 

     ℅systemroot℅\system32\ imagers.dll,-30

    Name- noinstallclass

    Data- 1

    Name- silentclass

    Data- 1 

    It would be of great help if you can please guide me with this . I am really tensed about it. 

    Thank you in advance

    • Keshvani.

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