Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-12-26T11:52:04+00:00

    Hi denny1700.

    Are you running Windows 8 and is the CD/DVD drive the issue?

    If so, go here:

    Start > type regedit and press "Enter" on the keyboard.

    Then expand HKEY_LOCAL_MACHINE , expand SYSTEM , expand CurrentControlSet , expand Control , expand Class

    Then under Class click on {4D36E965-E325-11CE-BFC1-08002BE10318}

    In the right window, check for a "Name" UpperFilters and/or LowerFilters

    If found, what is under "Data" for those Names?

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  2. Anonymous
    2015-01-14T13:21:48+00:00

    i deleted the upper registry key as listed above and it did the trick

    thanks for your help :)

    Worked for me on windows 7 enterprise. Awesome thanks Bigal70

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  3. Anonymous
    2015-01-27T23:32:46+00:00

    I've got the same problem but when I expand the registry key there is no Upper Filters or Lower Filters listed so there is nothing for me to delete, yet I have the same "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"  message

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  4. Anonymous
    2015-01-28T02:34:02+00:00

    Hi Howard,

    What computer do you have (make/model)?

    Also, when did this problem start and did the start of the problem coincide with any hardware or software change?

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