Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2013-04-07T02:50:48+00:00

    i deleted the upper registry key as listed above and it did the trick

    thanks for your help :)

    yep worked like a charm :)

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  2. Anonymous
    2013-04-08T00:03:11+00:00

    thank you so much - i had tried everything I could think of until I stumbled upon this post. Worked perfectly!

    Much appreciated.

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  3. Anonymous
    2013-04-09T00:39:22+00:00

    Hi, did you delete the 'upper registry' option completely from the list, or just the 'data' value?

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  4. Anonymous
    2013-04-09T00:48:50+00:00

    Hi auggy.

    Should I delete the 'upperfilters' option entirely from the list, or just the entry under 'data' for 'upperfilters'?

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