Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-07-28T01:27:09+00:00

    Can you check the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{eec5ad98-8080-425f-922a-dabf3de3f69a}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  2. Anonymous
    2014-07-28T05:01:33+00:00

    Unfortunately, there is no upper or lower. I have:

    (Default)

    Class

    ClassDesc

    Icon

    IconPath

    Installer32

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  3. Anonymous
    2014-07-28T09:20:44+00:00

    Can you confirm that you are running Windows 8/8.1?

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  4. Anonymous
    2014-07-28T18:00:58+00:00

    Windows 7.

    As you asked that I just looked at the top of the thread page and see it says windows 8 on top...I got here from a google search to my problem so I didn't notice that. I hope that doesn't mess us up too much...

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