Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-06-22T16:50:52+00:00

    Hi auggy,

    None of this has worked for me, when i went to delete the UpperFilters and LowerFilters they weren't there!

    I am on an Alienware X51. Any help would be good thanks!

    Hi Nitemare_

    Is the drive showing up in the Device manager at all?

    Also, what Operating System?

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  2. Anonymous
    2014-07-11T09:20:11+00:00

    Can you check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

    Thank you, it worked perfectly for me. However, it's always a good idea for those who are about to try this workaround, do remember and backup the key before delete it as in my case, I had to put it back in recovery mode (cmd) for the windows to login properly. Anyway, thank you very much. Its working, CONFIRMED!

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  4. Anonymous
    2014-07-26T06:31:28+00:00

    Hi Auggy,

    I've got this error going on now also, but it is for my "Portable Devices" H drive, I drive, J drive, and K drive (these are all various card reader drives. I just inserted a card into one of them (K, I think) and it seems to work fine, but still seems to be odd to get this error.

    I was prompted to look into this because in the "devices and printers" button, the computer itself has the error icon next to it and when running the troubleshooting, it says there is a problem with a "PnP" device. I only found the error code 19 of "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged" when looking at the computers properties (in devices and printers) and clicking on hardware (or by also going to the device manager).

    In case you are going to have me check for

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

    I also have an UpperFilter of GEARAspiWDM and just updated it from one of the links you gave someone else. I then rebooted-still not fixed :(  If by some chance you would have me looking at a different place in the registry like you did for someone with a keyboard issue, I figured there was no harm in updating this driver anyway.

    Anyway you can help me with mine also?

    thanks

    John

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