Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-01-25T01:23:47+00:00

    under upperfilter is GEARAspiWDM

    Under Lowerfilter is PxHelp20

    Do I delete either one of these?

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  2. Anonymous
    2014-01-25T05:29:51+00:00

    Hi Denise,

    First try removing the PxHelp20 entry.

    To remove the PxHlpa64 entry double-click LowerFilters and, under Value data, remove PxHlpa64 > OK

    Create a system restore point beforehand and restart the computer after.

    If the issue persists try removing the GEARAspiWDM entry.

    To remove the GEARAspiWDM entry double-click UpperFilters and, under Value data, remove GEARAspiWDM > OK

    Create a system restore point beforehand and restart the computer after.

    However, if you have an application that uses the GEARAspiWDM, such as iTunes, just install the latest version of Gear drivers (4.020.5) and make no change to the registry:

    http://www.gearsoftware.com/support/drivers.php

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  3. Anonymous
    2014-01-25T16:32:57+00:00

    I updated the gear drivers and all is fine. Thanks for your help!!

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  4. Anonymous
    2014-01-25T16:43:33+00:00

    You're welcome.

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