Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2013-01-08T15:39:50+00:00

    HI

    I tried method 1 and it didnt work.

    It stopped working after I upgraded to windows 8 Pro

    I have a HP Pavilion desktop 32 bit

    Thanks

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  2. Anonymous
    2013-01-08T12:12:24+00:00

    Also, if you have a Toshiba computer there are a couple of Toshiba programs mentioned in the following thread that may be the problem:

    http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/driver-for-tsstcorp-cddvdw-ts-l633c-has-a-code-19/38d693cb-83d4-450e-88ca-be0cd9e94b6a

    So try uninstalling the Toshiba programs, if they are installed, that are mentioned in the thread.

    Restart the computer afterward.

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  3. Anonymous
    2013-01-08T07:52:21+00:00

    Hi,

    Thank you for your post and giving us an opportunity to assist you. Running the troubleshooter is always the first step in fixing an issue. I see that in this case it did not fix the drive.

    Please answer these questions so I can help you better.

    1.Have changes been made to the system prior to this issue?

    2.What is the make and model of the computer?

    You can try these methods to check if the issue get resolved.

    **Method 1:**Uninstall the driver.

    a)Press 'Windows key + R" and type "devmgmt.msc" and press enter.

    b)Expand "DVD/CD ROM drives" and right click the drive and click "Uninstall"

    c)Restart the computer. On restart, the default driver would be reinstalled. Check if the drive works now.

    **Method 2:**Install the latest drivers for the device.

    Please visit the computer manufacturer website and download and install the latest drivers

    for the drive.

    Please get back to us with results of these steps so we can assist you further. Feel free to use the forum for any other Windows questions you may have.

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