Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2017-05-19T19:17:10+00:00

    Removed and reinstalled Sophos Antivirus.

    Issue resolved. Thanks so much.

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  2. Anonymous
    2017-05-18T14:41:42+00:00

    I'm able to temporarily correct the problem when I log in as a local Admin, uninstall device in Device Manager, run Scan for Hardware Changes and the drive then reappears and reads discs. Once I restart PC the problem is back.

    Hi,

    Would Sophos be installed? That was the program at issue in the following link:

    https://social.technet.microsoft.com/Forums/windows/en-US/73e67c5e-dd29-456c-a6cf-735bec7189fc/1607-update-applied-and-dvd-drive-not-working?forum=win10itprosetup

    And, if Sophos is installed there is more information in the following link:

    https://community.sophos.com/products/endpoint-security-control/f/3/t/4867

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  3. Anonymous
    2017-05-18T13:59:29+00:00

    Also files syntp.sys & kbfltr.sys do not exist.

    This is a Windows 10 Pro upgrade PC.

    I'm able to temporarily correct the problem when I log in as a local Admin, uninstall device in Device Manager, run Scan for Hardware Changes and the drive then reappears and reads discs. Once I restart PC the problem is back.

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  4. Anonymous
    2017-05-18T13:43:33+00:00

    I'm having the same issue.

    No, UpperFilters and/or LowerFilters are not listed on my PC.

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