Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-06-20T21:37:03+00:00

    Hi auggy,

    None of this has worked for me, when i went to delete the UpperFilters and LowerFilters they weren't there!

    I am on an Alienware X51. Any help would be good thanks!

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  2. Anonymous
    2014-06-15T20:38:46+00:00

    i deleted the upper registry key as listed above and it did the trick

    thanks for your help :)

    yep worked like a charm :)

    thanks for the advice - brilliant

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  3. Anonymous
    2014-06-15T19:15:21+00:00

    Had this problem with DVD after installing iTunes.  Uninstalled iTunes (and all it's many pieces, about 5) and the DVD came back.  Reinstalled iTunes and the DVD was still there.

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  4. Anonymous
    2014-06-02T19:23:56+00:00

    thanks a lot.......this really worked.

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