Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

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Anonymous

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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Anonymous

2015-08-15T10:49:48+00:00

Mine too, though I noticed a value in there which mentioned "AnyDVD" - a piece of software I've only just installed. Seems it was interfering with my DVD burner.

I uninstalled the optical drive in Device Manager, then uninstalled AnyDVD and hit F5 on the registry. The "AnyDVD" reference disappeared, and then scanning for hardware changes in Device Manager immediately found/reinstalled the DVD drive again and it was functioning perfectly.

So, it's possible a third-party program has messed with that key - recommend uninstalling any DVD-related software you've recently installed and see if that helps. =)
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Anonymous

2015-08-15T08:07:39+00:00

mine says (value not set)
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Anonymous

2015-08-09T12:24:36+00:00

You're welcome.
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Anonymous

2015-08-08T19:41:26+00:00

Thank you auggy!! That did it!

Drew
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