Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

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Anonymous

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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191 additional answers

Anonymous

2013-03-17T23:18:16+00:00

How do I check the registry key? I tried typing in the HKEY_LOCAL... into the Start Search but nothing came up at all. I don't know where to look for the registry key, although I checked Program Files, etc.
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Anonymous

2013-03-08T04:05:47+00:00

I just experienced the same problem on a computer less than a week old. Your fix worked perfectly. Thanks!
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Anonymous

2013-01-13T17:53:34+00:00

You're welcome.
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Anonymous

2013-01-08T15:39:50+00:00

HI

I tried method 1 and it didnt work.

It stopped working after I upgraded to windows 8 Pro

I have a HP Pavilion desktop 32 bit

Thanks
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