Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

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Anonymous

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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Anonymous

2017-08-25T01:15:40+00:00

Windows cannot start this hardware device (DVD/CD ROM) because its configuration information (in the registry) is incomplete or damaged. (Code 19) on Windows 10

How do I have to proceed?
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Anonymous

2017-05-19T20:35:08+00:00

You're welcome.
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Anonymous

2017-05-19T19:17:10+00:00

Removed and reinstalled Sophos Antivirus.

Issue resolved. Thanks so much.
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Anonymous

2017-05-18T13:59:29+00:00

Also files syntp.sys & kbfltr.sys do not exist.

This is a Windows 10 Pro upgrade PC.

I'm able to temporarily correct the problem when I log in as a local Admin, uninstall device in Device Manager, run Scan for Hardware Changes and the drive then reappears and reads discs. Once I restart PC the problem is back.
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