Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-05-25T08:04:53+00:00

    Hi denny1700.

    Are you running Windows 8 and is the CD/DVD drive the issue?

    If so, go here:

    Start > type regedit and press "Enter" on the keyboard.

    Then expand HKEY_LOCAL_MACHINE , expand SYSTEM , expand CurrentControlSet , expand Control , expand Class

    Then under Class click on {4D36E965-E325-11CE-BFC1-08002BE10318}

    In the right window, check for a "Name" UpperFilters and/or LowerFilters

    If found, what is under "Data" for those Names?

    Thank goodness for you!!!  Worked brilliantly. One website I found suggested resetting the whole laptop back to factory settings. Didn't fancy that, strangely.

    So thankyou. It's now working brilliant.

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  2. Anonymous
    2014-05-08T20:18:02+00:00

    It worked, on Asus N76VB running win 8.1 Pro! Matshita DVD-RAM! Thanks!

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  3. Anonymous
    2014-03-11T02:01:39+00:00

    Thanks so much auggy!!  this was perfect fix!!

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  4. Anonymous
    2014-03-09T15:19:41+00:00

    What I might is run the following registry file which will remove the UpperFilters value completely.

    Copy and paste the following into Notepad and save as a .reg file (save with the .reg extension and give it any name such as fixcd.reg):

    First create a System Restore point then double-click the saved .reg file, add to the registry, and restart the computer.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}]"UpperFilters"=-"LowerFilters"=-

    Afterwards if iTunes is installed and says it needs GEARAspi it should be safe to go ahead and install the Gear drivers:

    http://www.gearsoftware.com/support/drivers.php

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