I restart, then type settings, then click on devices, then click on printers and scanners and then I see my printer. Then I see "App available for this device", "Open printer app", "Open Queue", "Manage" and "Remove Device".
When I click on any of those options nothing happens and I don't see an option to delete printer job, a job which is holding up my ability to print.
You could print with this computer and this printer prior to this problem, right?
See if this helps...
Shutdown the computer, printer, modem, router for about 5 minutes then restart all.
Do you have the printer drivers on disk or as a file so you could reinstall the printer?
Don
Turns out my problem was not my printer, but a problem with Outlook. I called for IT assistance and he was able to get into Outlook, find the file and then rename it. He said this is the first time he has encountered this problem, but fortunately he was
able to figure it out. He also said I would probably have had a hard time figuring out a fix myself and I am sure he was correct in his assessment. Thank you for your suggestions.