windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous
2013-04-12T09:37:47+00:00

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you' 

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2013-04-12T20:31:04+00:00

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a.     Insert the media such as (USB or DVD) and restart your computer.

b.     Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.     Once the Windows Setup window appears, follow these steps:

d.     Click next and select Repair your computer.

e.     You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.      You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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  1. Anonymous
    2013-05-11T11:54:53+00:00

    Hey guys, here's a fairly late update. I called up the Sony, the manufacturers of my laptop and the solution turned out to be ridiculously simple. 

    I just had to hold down the 'assist' button while starting up the laptop and do a system refresh.

    I lost all of my files, including some important university documents, but that's my own fault for not backing up.

    Thank you for all of your replies, I'm glad to have my laptop back in working order!

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  2. Anonymous
    2013-05-11T12:27:33+00:00

    Dude... don't put the blame on you for losing all your files. Laptops and OS shouldn't be so fragile!

    Glad you got your laptop to work. Sorry for your archive loss!

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    5 people found this answer helpful.
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  3. Anonymous
    2013-05-11T12:55:19+00:00

    I GOT IT!

    Went to sleep at 5am, but i did it!

    I was trying to do this steps that you told me, but I couldn't complete neither the restore, refresh or reset option. I got some error message saying that my hdd was locked and I needed to unlock it.

    So, here is what I did:

    1. Turn on the laptop and keep pressing F2.
    2. BIOS: change the SATA OPERATION from smart response technology to AHCI

    Disable rapid storage Technology

    Disable secure boot

    1. Save and exit. The system will restart.
    2. Using an usb pendrive with windows 8 in it (you can use a cd/dvd too), choose the boot option (im my case, usb).
    3. Choose "restore computer".
    4. go to troubleshoot, then, advanced options.
    5. NOOOW i could RESTORE my laptop. It took a while and at the end it performed some uptades.

    Well, I guess this is it.

    Thanks everyone that helped me out here!

    I hope this can help some other people.

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  4. Anonymous
    2013-05-11T12:57:36+00:00

    Ah... when you finally got the laptop to work, it will show a REAL SLOW PERFORMANCE.

    don't worry... just do you backups (just to be sure), restart you computer, keep pressing F2 and change the BIOS setting to default.

    Save, exit, enjoy!

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    2 people found this answer helpful.
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