windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a. Insert the media such as (USB or DVD) and restart your computer.

b. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c. Once the Windows Setup window appears, follow these steps:

d. Click next and select Repair your computer.

e. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f. You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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94 additional answers

Anonymous

2013-05-10T23:03:32+00:00

I'm getting the same problem.

When I choose "Automatic Repair", it says, after a while (20 seconds, maybe) that the automatic repair couldn,t repair the computer. and suggests me to shut it down or go back to advanced options... and that's it!

how to fix it?!
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Anonymous

2013-05-11T01:29:57+00:00

Hi Bruno,

Are you performing a startup repair using installation disc?

I would suggest you to disconnect all the external devices other than mouse and keyboard and check if it helps.

This will help us to find out if there is any external devices are conflicting.
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Anonymous

2013-05-11T01:36:30+00:00

Yes, I'm using an installation disc.

There's no external devices connected.
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Anonymous

2013-05-11T08:25:57+00:00

Hi Bruno,

Thank you for the update.

I would suggest you to perform a system refresh and check, refer to the steps from the following Microsoft article to performrefresh.

How to restore, refresh, or reset your PC: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

Note: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed.Windows puts a list of the removed apps on your desktop after refreshing your PC.
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