windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous
2013-04-12T09:37:47+00:00

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you' 

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-12T20:31:04+00:00

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a.     Insert the media such as (USB or DVD) and restart your computer.

b.     Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.     Once the Windows Setup window appears, follow these steps:

d.     Click next and select Repair your computer.

e.     You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.      You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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  1. Anonymous
    2014-12-12T02:47:18+00:00

    Hey Microsoft. My problem is kind of the same except when my computer restarted, the VAIO loading screen came up but when it was finished loading a black screen came. I waited a little bit and nothing happened except my cursor came up and there nothing to click cause the screen is black. I hope you can help me. Thank You and bye.

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  2. Anonymous
    2014-12-07T13:15:05+00:00

    Well a 800 dollar computer is ruined because of this and nothing else is working. Is there anything else that will fix this.

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  3. Anonymous
    2014-11-27T13:19:17+00:00

                told by microsoft that some how i could make one online

    You're supposed to do that while your OS is functional.

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  4. Anonymous
    2014-11-27T11:09:55+00:00

    I have same problem but do not have a disc or usb with windows 8. Microsoft never sent me one. I was told by microsoft that some how i could make one online

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