windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a. Insert the media such as (USB or DVD) and restart your computer.

b. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c. Once the Windows Setup window appears, follow these steps:

d. Click next and select Repair your computer.

e. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f. You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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94 additional answers

Anonymous

2014-12-23T00:12:14+00:00

Nothing happens if I press f12
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Anonymous

2014-12-18T22:37:28+00:00

This cracks me up!! Most of us can't even boot with a DVD or USB Disk, only function that works is F2. Then at next boot, it goes right back to the error mode and keeps restarting.

The instructions everyone is giving, is if you can get into windows or safe mode and swipe the right hand side..LOL DUH!!!!
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Anonymous

2014-12-16T11:27:29+00:00

Hi Wesley

I had the exact same problem, but I was able to fix it without having to refresh the software.

A trick I read here (http://www.tomshardware.com/answers/id-1923201/windows-stuck-reboot-loop.html) worked perfectly. The person who used it had an Acer, I have a Lenovo, so it should be generic.

All you do is:

1.) Remove the battery of your laptop.

2.) Do not connect AC Power Supply/ Charger.

3.) Press the power button for 20 seconds or more.

4.) Start the laptop without the battery by powering it up via AC.

And it should work, best of luck!
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Anonymous

2014-12-12T04:18:26+00:00

my cursor came up and there nothing to click cause the screen is black.

The fact that you can see a cursor (text underscore character or Mouse Pointer?) means that the screen is blank rather than black. E.g. there is no data there. However, there could be data on another screen if the video system decided that there was another monitor to write on which it would call primary of an extended pair. Anyway, based on that hypothesis you could try pressing Win-P, CursorUp, Enter to see if you could switch its mode from Extend to Duplicate. Then presumably you would be able to see the same data on your monitor. Please be observant when you press the Enter. If the hypothesis is working you could both see and potentially hear the consequences of a screen refresh attempt, even if it still was not showing you what you might hope for.

Good luck

Robert Aldwinckle
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