windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a. Insert the media such as (USB or DVD) and restart your computer.

b. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c. Once the Windows Setup window appears, follow these steps:

d. Click next and select Repair your computer.

e. You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f. You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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94 additional answers

Anonymous

2015-09-18T19:37:19+00:00

After the restoration what happened? I get a Black screen with no apps and the start has been disabled? Is it just a matter of waiting now?
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Anonymous

2015-07-13T22:58:31+00:00

Actually I use windows8, and I have been spending over 1000 euros in my work laptop, I must to say that Windows with the Updates and all the system is the WORST invertion I have been doing. Tomorrow I will buy a Mac Pro, and I will never go back to Windows. Your company is really a disgrace for many people who work with it. Thanks.
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Anonymous

2015-05-26T13:36:46+00:00

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a.     Insert the media such as (USB or DVD) and restart your computer.

b.     Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.     Once the Windows Setup window appears, follow these steps:

d.     Click next and select Repair your computer.

e.     You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.      You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

Hi, I'm having the same problem as Wesley but I am unable to boot using a disk or a drive because it isn't recognized, I also cannot use my keyboard to select certain things like F8 or F11 because again, my PC doesn't recognize it.
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Anonymous

2015-05-18T15:17:45+00:00

Hey, could you please tell me did you lose all your files after doing this ?
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