windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous
2013-04-12T09:37:47+00:00

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you' 

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-12T20:31:04+00:00

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a.     Insert the media such as (USB or DVD) and restart your computer.

b.     Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.     Once the Windows Setup window appears, follow these steps:

d.     Click next and select Repair your computer.

e.     You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.      You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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  1. Anonymous
    2014-01-22T18:44:51+00:00

    Hey, what do you mean by the "Assist" button?? I´ve never seen anything like that on a keyboard. I have the same problem!!! :(

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  2. Anonymous
    2013-12-22T01:35:37+00:00

    I bought a dell desktop from best buy for a second time. Both of them having the same issues. I returned the first one. But, I thought the second one will not have the same problem and tried  a new monitor. with the new monitor still the problem appears. The computer did not come with the installation CD. I tried the update to 8.1 the down load  took 2 days still at 33%. I will return this computer too. Do I have any other choice. I grew up in windows environment since days of 3.1 and win 95... I have a good computer background. Never  been disappointed. Can we go back to the XP days ?? this is a disaster.

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  3. Anonymous
    2013-12-08T05:30:46+00:00

    Hello sir,

    I have a problem that my laptop got a 'your pc into a problem and need to restart.' then my laptop stuck in lenovo logo, theres no restart happen?

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  4. Anonymous
    2013-12-03T05:36:29+00:00

    when it starts the automatic tepair, i just grt a blank scrren! i dont know how to fix it and i urgently need help, this is my laptop for school.

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