windows 8 stuck in restart loop 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'

Anonymous
2013-04-12T09:37:47+00:00

My laptop was working fine last night, however I left it on and unplugged and it died. This morning I am getting an endless loop of 'Your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you' 

the message pops up for one second and then the VAIO logo reappears before the blue screen pops back for a second. This just goes on forever with no additional info. I can see an additional line appear on the blue screen every time just as it turns off so it is unreadable.

Help please?

more info: The percentage bar never goes past 0% It just pops up and immediately goes back to the VAIO screen.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2013-04-12T20:31:04+00:00

Hi Wesley,

This issue could be due to system files corruption, I would suggest you to try performing automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.

To perform Automatic repair on Windows 8 computer follow these steps:

a.     Insert the media such as (USB or DVD) and restart your computer.

b.     Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.     Once the Windows Setup window appears, follow these steps:

d.     Click next and select Repair your computer.

e.     You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.      You may choose Automatic Repair from Advanced boot option.

Keep us updated on the status of the issue.

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  1. Anonymous
    2014-12-16T11:27:29+00:00

    Hi Wesley

    I had the exact same problem, but I was able to fix it without having to refresh the software.

    A trick I read here (http://www.tomshardware.com/answers/id-1923201/windows-stuck-reboot-loop.html) worked perfectly. The person who used it had an Acer, I have a Lenovo, so it should be generic.

    All you do is:

    1.) Remove the battery of your laptop.

    2.) Do not connect AC Power Supply/ Charger.

    3.) Press the power button for 20 seconds or more.

    4.) Start the laptop without the battery by powering it up via AC.

    And it should work, best of luck!

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  2. Anonymous
    2014-12-12T04:18:26+00:00

     my cursor came up and there nothing to click cause the screen is black.

    The fact that you can see a cursor (text underscore character or Mouse Pointer?) means that the screen is blank rather than black.  E.g. there is no data there.  However, there could be data on another screen if the video system decided that there was another monitor to write on which it would call primary of an extended pair.  Anyway, based on that hypothesis you could try pressing Win-P, CursorUp, Enter to see if you could switch its mode from Extend to Duplicate.  Then presumably you would be able to see the same data on your monitor.  Please be observant when you press the Enter.  If the hypothesis is working you could both see and potentially hear the consequences of a screen refresh attempt, even if it still was not showing you what you might hope for.

    Good luck

    Robert Aldwinckle

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  3. Anonymous
    2014-12-12T02:47:18+00:00

    Hey Microsoft. My problem is kind of the same except when my computer restarted, the VAIO loading screen came up but when it was finished loading a black screen came. I waited a little bit and nothing happened except my cursor came up and there nothing to click cause the screen is black. I hope you can help me. Thank You and bye.

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  4. Anonymous
    2014-12-07T13:15:05+00:00

    Well a 800 dollar computer is ruined because of this and nothing else is working. Is there anything else that will fix this.

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