BSOD 0x9F in NTOSKRNL.EXE

Anonymous
2013-04-19T06:40:47+00:00

I'm getting somewhat frequent BSODs these days.

WinDbg reports:

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*                        Bugcheck Analysis                                    *

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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 12c, 86a6c340, 809b4b54}

Implicit thread is now 86a6c340

Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+19 )

Followup: MachineOwner


0: kd> !analyze -v

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*                        Bugcheck Analysis                                    *

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DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time (usually 10 minutes).

Arguments:

Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp

 subsystem.

Arg2: 0000012c, Timeout in seconds.

Arg3: 86a6c340, The thread currently holding on to the Pnp lock.

Arg4: 809b4b54, nt!TRIAGE_9F_PNP on Win7

Debugging Details:


Implicit thread is now 86a6c340

DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  86a6c340

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 81bfb22f to 81ba3699

STACK_TEXT: 

d88f7aec 81bfb22f 00002000 86a6c398 86a6c340 nt!KiSwapContext+0x19

d88f7b60 81bfd058 86a6c340 86a6c420 00000002 nt!KiCommitThreadWait+0x280

d88f7bfc 81c19a81 84ef4710 0000001b 00000000 nt!KeWaitForSingleObject+0x26c

d88f7c60 81c02406 81c54ee0 84ef4710 81c39578 nt!ExpWaitForResource+0xd2

d88f7ca8 81d04d68 81c54ee0 00000001 81c39578 nt!ExAcquireResourceExclusiveLite+0x191

d88f7cc4 81ad36f9 00000001 81c39578 86a6c340 nt!PpDevNodeLockTree+0x43

d88f7d1c 81c01c95 00000000 86a6c340 00000000 nt!PnpDeviceActionWorker+0x3d

d88f7d74 81ae5aaa 00010000 c8c30dc3 00000000 nt!ExpWorkerThread+0x111

d88f7db0 81ba3f19 81c01b88 00010000 00000000 nt!PspSystemThreadStartup+0x4a

00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

STACK_COMMAND:  .thread 0xffffffff86a6c340 ; kb

FOLLOWUP_IP:

nt!KiSwapContext+19

81ba3699 8b2c24          mov     ebp,dword ptr [esp]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+19

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  513809e8

BUCKET_ID_FUNC_OFFSET:  19

FAILURE_BUCKET_ID:  0x9F_4_nt!KiSwapContext

BUCKET_ID:  0x9F_4_nt!KiSwapContext

Followup: MachineOwner


The file ntoskrnl.exe is dated March 7 and has the following version information:

c:/windows/system32/ntoskrnl.exe:

File Version:  6.2.9200.16551

Product Version: 6.2.9200.16551

File Flags:  

File OS:  NT_WINDOWS32

File Type:  APP

Language: English (United States), Code Page: Unicode

 CompanyName: Microsoft Corporation

 FileDescription: NT Kernel & System

 FileVersion: 6.2.9200.16551 (win8_gdr.130306-1502)

 InternalName: ntkrpamp.exe

 LegalCopyright: © Microsoft Corporation. All rights reserved.

 OriginalFilename: ntkrpamp.exe

 ProductName: Microsoft® Windows® Operating System

 ProductVersion: 6.2.9200.16551

I have a full memory dump available.

How should I troubleshoot this (other than the tedious msconfig / disable stuff / enable stuff /... process)?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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79 answers

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  1. Anonymous
    2015-05-24T15:00:49+00:00

    I think I found the culprit: on 2015-05-20 23:02:26 I have

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x00000004, 0x0000012c, 0xddd2abc0, 0x82af9b50). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052015-19562-01.

    followed at 23:02:45 by

    The dump file at location: C:\Windows\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.

    I'll free up some space on C: to ensure that the next BSOD (if any) will get us a full dump (I have the dump option set to "Kernel memory dump" 'cos I have only a 200MB pagefile on my SSD C: --  is that OK?)

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  2. Anonymous
    2015-05-24T12:55:31+00:00

    About the lack of MEMORY.DMP: what should I be looking for?

    Double-click the recent "Error" from"Source" "BugCheck"

    What does it say under the "General" tab ?

    Here is from an error where the dump was successfully saved:

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x00000004, 0x0000012c, 0xcb134240, 0x830d1e00*). A dump was saved in: C:\Windows\MEMORY.DMP.*Report Id: 042815-19250-01

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  3. Anonymous
    2015-05-22T17:46:35+00:00

    About the lack of MEMORY.DMP: what should I be looking for?

    Will go for the uninstall+disable route to see where we get with it...

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  4. Anonymous
    2015-05-22T16:08:37+00:00

    If you check the System Log of the Event Viewer it may give a reason why the MEMORY.DMP file was not created.

    The minidump file this time did not have a specific reference to the Authentec driver.

    What I might suggest at this point, to rule out an issue with the fingerprint reader device is to uninstall the fingerprint reader driver and then, in the Device Manager, right-click and disable the device.

    Restart the computer.

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  5. Anonymous
    2015-05-20T21:13:14+00:00

    New BSOD on restart.

    Minidump at http://1drv.ms/1FBXfwj

    For some reason (???) the full MEMORY.DMP doesn't get created anymore... Any clue?

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