Can't output sound to bluetooth speaker (JBL flip)

Anonymous
2013-05-22T21:48:22+00:00

Hi there,

I have a JBL flip portable bluetooth speaker which works fine with my smartphone etc.  My laptop (Samsung, windows 7) connects with it and identifies it as a bluetooth headset, however I can't play any music through it at all.  The laptop doesn't recognize it as a "playback device" or a piece of hardware in the "sound" section of the control panel and I can't seem to get it to work at all.

Any ideas anyone?

Many thanks

Mike

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Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-05-23T14:40:53+00:00

Hi Michael,

The issue could be caused in the Volume Settings, sound card or driver.

. Did you check the issue with different laptop?

Follow the methods below:

Method 1:

Try using the Playing Audio troubleshooter to fix the problem. It checks for common problems with your volume settings, your sound card or driver, and your speakers or headphones.

Tips for fixing common sound problems:

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

Method 2:

Try installing the drivers and check the status.

Update a driver for hardware that isn't working properly:

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 3:

After you've paired (connected) a Bluetooth enabled device with a Bluetooth enabled computer, you can change the name of the device or enable or disable services for it. You can also control how your computer pairs with this and with other Bluetooth enabled devices.

Change settings for a Bluetooth enabled device:

http://windows.microsoft.com/en-US/windows7/Change-settings-for-a-Bluetooth-enabled-device

For reference:

Add a Bluetooth or other wireless or network device: frequently asked questions:

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

For more help:

Contact JBL Support:

http://www.jbl.com/estore/jbl/us/support/spdp.jsp?pid=JBL FLIP

Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

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  1. Anonymous
    2014-05-04T17:34:01+00:00

    Hi,

    I also am experiencing a similar problem. i have a new Acer Aspire ultrabook. It originally came loaded with Windows 8 and i got a constant reminder to upgrade to W8.1. Did that and now i cannot pair my JBL Flip 2 bluetooth speakers... 

    I tried all the suggestion listed on various pages but no success...   

    PLEASE HELP....

    Mark

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  2. Anonymous
    2014-05-03T00:42:31+00:00

    As described by DanielJiangYX above (item #3) and the original answer from Microsoft (method 3), go to the services tab and disable all services except audio sink. This allows me to hear sound through the speaker. I’m not using my Flip 2 as a microphone, so this suits my needs. I had to turn the speaker on and off again after applying the settings.

    Hope this helps

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  3. Anonymous
    2014-04-25T23:32:05+00:00

    absolutely useless never read the problem

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  4. Anonymous
    2014-04-25T23:30:39+00:00

    ditto,

    absolutely useless, never read the problem

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