Can't output sound to bluetooth speaker (JBL flip)

Anonymous
2013-05-22T21:48:22+00:00

Hi there,

I have a JBL flip portable bluetooth speaker which works fine with my smartphone etc.  My laptop (Samsung, windows 7) connects with it and identifies it as a bluetooth headset, however I can't play any music through it at all.  The laptop doesn't recognize it as a "playback device" or a piece of hardware in the "sound" section of the control panel and I can't seem to get it to work at all.

Any ideas anyone?

Many thanks

Mike

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-05-23T14:40:53+00:00

Hi Michael,

The issue could be caused in the Volume Settings, sound card or driver.

. Did you check the issue with different laptop?

Follow the methods below:

Method 1:

Try using the Playing Audio troubleshooter to fix the problem. It checks for common problems with your volume settings, your sound card or driver, and your speakers or headphones.

Tips for fixing common sound problems:

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

Method 2:

Try installing the drivers and check the status.

Update a driver for hardware that isn't working properly:

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 3:

After you've paired (connected) a Bluetooth enabled device with a Bluetooth enabled computer, you can change the name of the device or enable or disable services for it. You can also control how your computer pairs with this and with other Bluetooth enabled devices.

Change settings for a Bluetooth enabled device:

http://windows.microsoft.com/en-US/windows7/Change-settings-for-a-Bluetooth-enabled-device

For reference:

Add a Bluetooth or other wireless or network device: frequently asked questions:

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

For more help:

Contact JBL Support:

http://www.jbl.com/estore/jbl/us/support/spdp.jsp?pid=JBL FLIP

Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

44 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-09-24T20:58:20+00:00

    Jbl have designed their speaker not to recognise laptops, don't ask me how, they just have. You can't connect even with an aux cable, piece of crap! Phones, tablets and bt  speakers only. Caveat emptor.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-09-24T14:15:52+00:00

    Hi,

     I am following you step to connect.

    But in 4th step inside "Sound, video and game controllers" I am not getting "Bluetooth Hands-free Audio" option.

    Please help me.

    Thanks,

    Nitesh Saha

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-07-12T20:49:41+00:00

    :D, cant speak on the comment. Hats off.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-06-30T13:56:45+00:00

    Go here and choose driver package by windows type: http://www.broadcom.com/support/bluetooth Worked for me!

    Was this answer helpful?

    0 comments