Can't output sound to bluetooth speaker (JBL flip)

Anonymous

Hi there,

I have a JBL flip portable bluetooth speaker which works fine with my smartphone etc. My laptop (Samsung, windows 7) connects with it and identifies it as a bluetooth headset, however I can't play any music through it at all. The laptop doesn't recognize it as a "playback device" or a piece of hardware in the "sound" section of the control panel and I can't seem to get it to work at all.

Any ideas anyone?

Many thanks

Mike

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Answer accepted by question author

Anonymous

Hi Michael,

The issue could be caused in the Volume Settings, sound card or driver.

. Did you check the issue with different laptop?

Follow the methods below:

Method 1:

Try using the Playing Audio troubleshooter to fix the problem. It checks for common problems with your volume settings, your sound card or driver, and your speakers or headphones.

Tips for fixing common sound problems:

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

Method 2:

Try installing the drivers and check the status.

Update a driver for hardware that isn't working properly:

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 3:

After you've paired (connected) a Bluetooth enabled device with a Bluetooth enabled computer, you can change the name of the device or enable or disable services for it. You can also control how your computer pairs with this and with other Bluetooth enabled devices.

Change settings for a Bluetooth enabled device:

http://windows.microsoft.com/en-US/windows7/Change-settings-for-a-Bluetooth-enabled-device

For reference:

Add a Bluetooth or other wireless or network device: frequently asked questions:

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

For more help:

Contact JBL Support:

http://www.jbl.com/estore/jbl/us/support/spdp.jsp?pid=JBL FLIP

Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

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44 additional answers

Anonymous

2015-09-24T19:27:52+00:00

Hi! Honestly once inside the Device Manager I couldn't find any device named "Speakers".

Here's a screenshot of how my Device Manager looks like. Am I missing anything?
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Anonymous

2015-08-21T14:10:44+00:00

I have had the same / similar problem the solution was

Device Manager

Speakers

Two entries

one for handsfree or headset

another for Speakers

Right click the handsfree / headset entry and disable the device.

After rebooting my laptop would use the JBL's as speakers and I could play anything through them

Hope this helps
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Anonymous

2015-07-19T04:27:23+00:00
Atlast problem got solved after 3 months of struggle.

What worked for me:
1. had to update X1 carbon laptop with latest Intel BT driver
2. Update of driver to version 17.1.1411.496 worked. (Intel Corporation). updated thru lenovo website.
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Anonymous

2015-06-06T08:15:28+00:00

1 control panel , 2 hardware and sound, 3 change system sounds, 4 ,.speakers and headset,. 5 set headset to default device, took me 5 weeks to do this found by accident, now my jbl bluetooth speakers are working, do not know why they show headset as speakers??? this was done on a sony vaio, good luck and happy surfing tommy.GEE,
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