Music stops playing on MS Surface when screen turns off.

Anonymous
2012-12-20T21:34:16+00:00

I have a Microsoft Surface. I have my mp3's in my default Music folder. When I play an album, a song will play but it will not play the next song if the screen has turned off. I always need to hit the power button again to turn the screen back on in order to play the next song. This makes this device useless as a music player as I have to turn it back on every few minutes. Often the song will start skipping as well when the screen turns off. This is for the Music app but also any other music playing apps I've tried such as Music Info. And please don't tell me this is by design. It is not by design. It's a bug. It would be nice to know when this will be resolved. Playing an MP3 is a basic function that should just work out of the box. It really can't be that hard. If a $30 mp3 player can do it I sure expect my $700 tablet to.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

92 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-03-30T22:31:45+00:00

    Finally I got the solution. Follow these steps:

    1. Open the registry editor. (If you don't know how, open search Cortana and type "regedit")
    2. Using the folders on the left hand side, navigate to the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power
    3. Change the value of "CsEnabled" from 1 to 0
    4. Reboot your Surface.
    5. After rebooting, not only the issue of stopping playing get resolved but also you see "Power Saver" and "High Performance" options in your power options.

    OMFG IT WORKS! youre a saint!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-03-31T04:42:24+00:00

    Any chance this works on Surface 2 RT?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-03-31T05:08:13+00:00

    I don't know, but if you can go to the following directory in your windows RT, it should work.

    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power"

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-03-31T15:00:06+00:00

    Can I get an AMEN!  Confirmed this works for Surface Pro 4 with Windows 10.  Screen turns off and "Spotify" keeps playing.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-03-31T19:39:56+00:00

    I'm having the same problem with my Lumia 735. If anyone has any solution to this problem please tell me, its very inconvenient!!

    Was this answer helpful?

    0 comments