Cannot move or copy files: The requested resource is in use.

Hi,

Thank you for posting your query in Microsoft Community Forums.

Based on the issue description, it appears that you are getting an error “The requested resource is in use” while trying to move or copy files from your phone to the computer.

I would appreciate it if you could answer the following questions to assist you better:

1.      How are you trying to move the files?

2.      Do you use phone software to move the files?

I will certainly help you out with this issue.

I would suggest you to test the issue in Safe Mode and check if it helps.

Test the issue in Safe mode.

Check if you get the error in Safe mode. Visit the link below to know how to boot the computer in Safe mode.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

You may also try to run the following Fix it and check if it helps.

Diagnose and repair Windows File and Folder Problems automatically

For more information, refer to the links.

**Working with files and folders** ****

"Access Denied" or other errors when accessing or working with files and folders in Windows

If the issue persists or you have further questions on files and folders, please do not hesitate to let us know. We will be glad to help you.

Hi,

First of all, thanks for your time on reading my post.

Ya, I have tried that on safe mode. But it comes with the same error message says "The requested resource is in use." For the use of Phone software, my phone's companion software doesn't have a feature that is copying and moving files. So the only way is to do it in Windows. I am trying to drag and drop the files to my desktop. I have also tried to right click, select copy and paste it on desktop. But it doesn't work. For the Microsoft Fix It tool, I have downloaded it and ran it but it doesn't fix the problem at all.  Anyway, thanks for your advice.

Hi,

Thank you for your response.

I would suggest that you try to create a new user account and check. If the issue is fixed, then fix a corrupted user profile.

New User account:http://windows.microsoft.com/en-US/windows7/Create-a-user-account

Fix a corrupted user profile:

http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile

If the issue persists, please get back to us at the earliest. We will be glad to help you further.

I had this hair pull inducing problem as well. After searching for answers a bit, it turns out that you need to close the preview pane in order for the file transfer to work. This is a seriously annoying bug.