Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous
2013-01-02T19:01:25+00:00

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-11-15T18:55:18+00:00

    15 days later, the problem continues.

    From the alternatives presented, I found it most promising to use AMD's driver cleaning tool and reinstall everything (mainly the chipset). I was two and a half weeks without the error in the Windows log (although the computer mysteriously restarted once in that time, where nothing was recorded).

    Today, it happened again. So I reinstalled the BIOS to see if it had any effect.I'll come back here if it does not work.

    But what stays is the feeling of not having anyone looking at us (who at least know how to look at the Windows event viewer) and by so many who may be going through the same problems without even knowing why, while Microsoft, AMD and motherboards manufacturersdo nothing for the solution.

    Facts:

    • The problem started after upgrading to Windows 10 fall creators
    • Despite being a "fatal hardware failure" of AMD Northbridge, everything indicates not to be hardware failure

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  2. Anonymous
    2017-11-17T19:37:21+00:00

    Have the same problem.

    A fatal hardware error has occurred.

    Component: AMD Northbridge

    Error Source: Exception during computer scan

    Error Type: 11

    Processor APIC ID: 0

    Is there a solution to the problem?

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  3. Anonymous
    2017-11-20T22:46:09+00:00

    I have the Fall Creators Update on a one year old HP full updated laptop.  (OK, video drivers might not be updated, but with those I have found it best to adopt an 'if it ain't broke, don't fix it approach'.   Long story...)   It was just fine until the update, then started misbehaving on Nov 17th, for some mysterious reason.  I lost all administrative function and access to any start menu items.  After several hard boots, I managed to get enough access to the start menu controls to do a clean "restart" and then it apparently was fine.  Until today, where it rebooted while I was in the middle of doing some web browsing.  I already ran malware scans on the 17th.  Where can we go to tell Microsoft to fix this?

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  4. Anonymous
    2017-11-21T21:33:39+00:00

    I'm also experiencing exactly the same problem since installing the Fall Creators Update.

    At least I'm not alone with this problem. Here's hoping that Microsoft acknowledge and resolve it soon.

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  5. Anonymous
    2017-11-22T15:11:15+00:00

    Why isn't Microsoft taking this into consideration? What's up with them?

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