Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous
2013-01-02T19:01:25+00:00

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-01-06T01:42:31+00:00

    The beta driver of the graphics driver (12.11) may have helped... watch this space!  Probably tempted fate now...

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  2. Anonymous
    2013-01-11T22:45:22+00:00

    it's still doing it.

    any more ideas I can try?

    Never ever did this with Windows 7.

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  3. Anonymous
    2013-02-13T18:28:42+00:00

    Hello,

    STILL getting this.

    CLEAN install of Windows 8 onto a NEW SSD hard disk.

    Everything working perfectly except for this fatal hardware error every couple of days.

    I DO NOT believe it is actually a hardware problem, because it never happened once with Windows 7 and that is just too remarkable a coincidence!

    Very deeply frustrating

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  4. Anonymous
    2013-02-24T13:28:35+00:00

    I believe this is an overheating problem, although I don't understand why this has only started happening with Windows 8.  I've fitted a fan to the top of the Northbridge heatsink and am hoping it won't happen again - fingers crossed!

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  5. Anonymous
    2013-04-18T08:00:10+00:00

    I too have been having this problem, however I have been having it for AGES!  I had it under windows 7 pro x64 and at first no problems under windows 8 pro x64.  Then out of nowhere it crept back up.  I had noticed in the past that my GPU would reach 100 deg C then power down.  I "reseated" the heatsink/fan on my GC and the problem went away.  Now the card is crashing at 56 deg c.

    Computer Specs:

    Athlon X2 255

    Asus M4A785TD-M Evo

    10 GB Kingston valueram

    GeForce GTX260

    Corsair 750W PSU

    I am about at my wits end with this thing.  In my eventlog after EVERY reboot I have an EventID 20.

    A fatal hardware error has occurred.

    Component: AMD Northbridge

    Error Source: Machine Check Exception

    Error Type: HyperTransport Watchdog Timeout Error

    Processor APIC ID: 0

    The details view of this entry contains further information.

    - System
    - Provider <br> --- --- <br><br><br><br> [ Name] Microsoft-Windows-WHEA-Logger <br> --- --- <br><br><br><br><br> [ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220} <br> --- ---
    EventID 20 <br> --- ---
    Version 0 <br> --- ---
    Level 2 <br> --- ---
    Task 0 <br> --- ---
    Opcode 0 <br> --- ---
    Keywords 0x8000000000000000 <br> --- ---
    - TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2013-04-18T07:34:31.554972700Z <br> --- ---
    EventRecordID 1901 <br> --- ---
    - Correlation <br> --- --- <br><br><br><br> [ ActivityID] {DF9A9306-97DE-4126-8357-E875D406EA14} <br> --- ---
    - Execution <br> --- --- <br><br><br><br> [ ProcessID] 1624 <br> --- --- <br><br><br><br><br> [ ThreadID] 1632 <br> --- ---
    Channel System <br> --- ---
    Computer XXXXXXXXX <br> --- ---
    - Security <br> --- --- <br><br><br><br> [ UserID] S-1-5-19 <br> --- ---
    - EventData
    ErrorSource 3
    ApicId 0
    MCABank 4
    MciStat 0xfa00000000070f0f
    MciAddr 0x0
    MciMisc 0xc00a0fff01000000
    ErrorType 7
    Length 928
    RawData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

    Any form of assistance will be greatly appreciated.

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