Event ID 20 - WHEA-Logger - AMD Northbridge

hay guys this is what AMD told after I did the dxdiag information after I send it to them below now and let them email you back to let you know if there is a problem showing them ok but also if there might be a BIOS update you might have to do this also !!

Thanks for providing the required details, I have verified the provided Dxdiag report and found the following information:

• Operating System: Windows 10 Pro 64-bit
• Processor: AMD A8-9600
• Card name: AMD Radeon R7 Graphics

As per the provided Dxdiag report I do not see any conflicts.

Please understand that it would be difficult to point at the processor alone for the crashes as it could be caused due to the OS file corruption, BIOS settings incomaptiblity, improper power settings and also due to other system components.

Before enabling fast reboot, you may have to understand its disadvantages:

• Fast Startup can interfere slightly with encrypted disk images
• Systems that don’t support hibernation won’t support Fast Startup either
• When you shut down a computer with Fast Startup enabled, Windows locks down the Windows hard disk.
• Depending on your system, you may not be able to access BIOS/UEFI settings when you shut down a computer with Fast Startup enabled

To narrow down the issue, you may have to perform a CMOS Reset and ensure that you have the latest BIOS installed for your motherboard. If the issue persists, please try performing OS clean installation and check the outcome.

Thanks for contacting AMD.

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

Ganesh

AMD Global Customer Care

Hope this helps you guys out here !!!

Sincerely,

Thomas Campbell

• hay guy do this below now and send it to AMD for AMD and Intel for Intel and let them look at this ok notonyourtintype
• Click on "START" > Click "Run” > Type in "dxdiag" and click "OK" > Click "Save all Information”. Please attach this to the email.

do this then and send the dxdiag to AMD or Intel then ok for both computers to them now

• Click on "START" > Click "Run” > Type in "dxdiag" and click "OK" > Click "Save all Information”. Please attach this to the email.

Well there is a reason we are paying a **** load of money to them to get the operating system. There should be some value for money in this. That's why u programmers should do the best to give a better experience for the consumer. If this software was free then hell I wouldn't even bother trying to fix t

his issue

Thomas, hi,

This is a good start on an investigation, thank you. Where to now?

Here's what I mean.  I've got two Windows 10 machines -- one Intel (which has never had this problem), one AMD (which stopped having this problem completely once I turned off Fast Boot).  When I saw your post, I checked System Information on the Intel machine.

Both machines show a lot of conflicts. 

The real question is, so what? Which of these conflicts matters? Why does it matter? And what can any of us plain vanilla non-operating-systems-reprogrammers do to resolve it?

Thanks,

Mike