Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous
2013-01-02T19:01:25+00:00

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-12-24T04:02:51+00:00

    How can fast startup and this northbridge failure thing connect together, this doesnt make sense at all!?!

    I have no idea either. But I'm having the same experience so far! I disabled fast startup, the computer now takes a little longer to startup, but this is the longest period without the problem (23 days [my use is not intense]). The previous record had been 15 days.

    I'm also experiencing this issue and it has been rather annoying. Computer shop ran stress tests on it for 2 days, to no avail. Was told to change the outlet I was using because it could have  been faulty but that did nothing either as my computer restarted again today. Right now I, as all of us in this thread are, am pretty desperate to find an issue that doesn't have to do with having to upgrade to a whole new motherboard, RAM, and CPU. 

    I'll try the fix and I'll keep an update on how it works out for me. I'm glad theres an active thread about this!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-12-23T20:48:40+00:00

    How can fast startup and this northbridge failure thing connect together, this doesnt make sense at all!?!

    I have no idea either. But I'm having the same experience so far! I disabled fast startup, the computer now takes a little longer to startup, but this is the longest period without the problem (23 days [my use is not intense]). The previous record had been 15 days.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-12-22T19:58:49+00:00

    I have no idea.  :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-22T13:53:56+00:00

    How can fast startup and this northbridge failure thing connect together, this doesnt make sense at all!?!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-12-19T15:05:16+00:00

    Well, it's happened four times in four days since the Fall update that got loaded to our Windows 10 home HP laptop on 11 Dec.  HP support was no help (even under warranty), and initiated a system restore to the 16th, which is still reinitializing files an hour later.

    I think that in all likelihood Microsoft hasn't seem to notice this is a problem. And since this thread started four years (nearly five) ago, they probably have dismissed all of this as old news.

    Help?

    Was this answer helpful?

    0 comments