Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Anonymous

2014-12-20T23:23:51+00:00

Hi,

I'm experiencing your same problem with different hware configuration.

Did you solve it so far?
Was this answer helpful?

0 comments No comments

Anonymous

I too have been having this problem, however I have been having it for AGES! I had it under windows 7 pro x64 and at first no problems under windows 8 pro x64. Then out of nowhere it crept back up. I had noticed in the past that my GPU would reach 100 deg C then power down. I "reseated" the heatsink/fan on my GC and the problem went away. Now the card is crashing at 56 deg c.

Computer Specs:

Athlon X2 255

Asus M4A785TD-M Evo

10 GB Kingston valueram

GeForce GTX260

Corsair 750W PSU

I am about at my wits end with this thing. In my eventlog after EVERY reboot I have an EventID 20.

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

-	System

	-	Provider	<br>	---	---	<br><br><br><br>	[ Name]	Microsoft-Windows-WHEA-Logger	<br>	---	---	<br><br><br><br><br>	[ Guid]	{C26C4F3C-3F66-4E99-8F8A-39405CFED220}	<br>	---	---

	EventID	20	<br>	---	---

	Version	0	<br>	---	---

	Level	2	<br>	---	---

	Task	0	<br>	---	---

	Opcode	0	<br>	---	---

	Keywords	0x8000000000000000	<br>	---	---

	-	TimeCreated	<br>	---	---	<br><br><br><br>	[ SystemTime]	2013-04-18T07:34:31.554972700Z	<br>	---	---

	EventRecordID	1901	<br>	---	---

	-	Correlation	<br>	---	---	<br><br><br><br>	[ ActivityID]	{DF9A9306-97DE-4126-8357-E875D406EA14}	<br>	---	---

	-	Execution	<br>	---	---	<br><br><br><br>	[ ProcessID]	1624	<br>	---	---	<br><br><br><br><br>	[ ThreadID]	1632	<br>	---	---

	Channel	System	<br>	---	---

	Computer	XXXXXXXXX	<br>	---	---

	-	Security	<br>	---	---	<br><br><br><br>	[ UserID]	S-1-5-19	<br>	---	---

-	EventData

ErrorSource	3

ApicId	0

MCABank	4

MciStat	0xfa00000000070f0f

MciAddr	0x0

MciMisc	0xc00a0fff01000000

ErrorType	7

Length	928

RawData

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

Any form of assistance will be greatly appreciated.

0 comments

Anonymous

2013-02-24T13:28:35+00:00

I believe this is an overheating problem, although I don't understand why this has only started happening with Windows 8. I've fitted a fan to the top of the Northbridge heatsink and am hoping it won't happen again - fingers crossed!
Was this answer helpful?

0 comments No comments
Anonymous

2013-02-13T18:28:42+00:00

Hello,

STILL getting this.

CLEAN install of Windows 8 onto a NEW SSD hard disk.

Everything working perfectly except for this fatal hardware error every couple of days.

I DO NOT believe it is actually a hardware problem, because it never happened once with Windows 7 and that is just too remarkable a coincidence!

Very deeply frustrating
Was this answer helpful?

0 comments No comments
Anonymous

2013-01-11T22:45:22+00:00

it's still doing it.

any more ideas I can try?

Never ever did this with Windows 7.
Was this answer helpful?

0 comments No comments