Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous
2013-01-02T19:01:25+00:00

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-03-02T06:08:45+00:00

    Thanks for the reply! I have an HP desktop with AMD CPU and Radeon graphics.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-02T00:44:46+00:00

    I checked and it looks just like the reboots that stopped a month ago.

    First Kernel-Power Event ID 41 (critical), then after about 20 seconds WHEA-Logger Event ID 20.

    Same stuff. Just funny why disabling fast boot kept this at bay for one month and then it started again.

    But as I said I will have to wait for a few more days to see if the problem really has come back.

    I wonder if a recent Windows update botched the thing again...

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2018-03-01T22:31:23+00:00

    Hay dude !! seriously don't you know that hardware can go defective any time of it life ha ?? !!!   that is why it has a year warranty on hardware products right duh !!!  The manufacture does not test every product b/c it costs alot of man hours to do so is why !!!  do you not understand this yet in your life about products being defective and can at any time become this !!!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-03-01T22:21:31+00:00

    I'm having this issue with multiple clients. I fixed it back in December by disabling fast-boot as well but now its back and even more clients are having issues. 

    Sorry if you stated it before but what is your current hardware? Trying to find a common denominator.

    Was this answer helpful?

    0 comments