Blue screen issue with error codes 0xc0000098 and 0xc0000102

Anonymous

Original title: windows 8 error

Hello,

I have installed windows 8 on my desktop computer and it is working perfectly some days ago. but now when i start computer i receive the error with the blue screen in windows 8. Error is

Recovery

You PC couldn't start properly

the application or operating system couldn't be loaded because a required file is missing or contains errors.

File :\windows\system32\winload.exe

Error code: 0xc0000098

Below on same page two options were given

Press enter to try again

Press F8 for startup Settings

after clicking anyone of them various option appears but when clicking any option like enable debugging...

Blue screen appears where error:0xc0000102

Again and again this process goes on. I haven't face such a problem before in my life using windows.

One more thing windows setup was also not coming after using both USB and dvd.

kindly do something

Thanks

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Answer accepted by question author

Anonymous

I had the same exact issue... Try inserting the windows 8 installation disc or OEM disc that came with ur pc. this is what worked for me

For Windows 8:

1 – Boot from repair disc > Choose Keyboard type > click Troubleshoot > click Advanced options > choose Automatic Repair

if that fails then use:

2 -Boot from Recovery disc or Install disc

-Boot from repair disc > Chose Keyboard type > click Troubleshoot > click Advanced options > choose Command Prompt

-Boot from Install disc > Click Next > click Repair your computer > click Troubleshoot > click Advanced options > choose Command Prompt

type > bootrec /fixmbr press Enter(writes mbr but does not overwrite partition table)

type > bootrec /fixboot press Enter(writes new boot sector to system partition)

type > bootrec /rebuildbcd press Enter(scans for other OS’s, unlike rebuildbcd it allows you to select the OS’s you want to add to bcd)

after you have entered these commands, close the Command Prompt and Reboot your PC

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43 additional answers

Anonymous

2013-09-02T11:41:32+00:00

The Command Prompt fix worked a treat, thank you!
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Anonymous

2013-02-02T03:33:06+00:00

On your machine, or a friend's machine with Windows 8, you can create a Recovery CD and then boot from that and select the option to perform a System Restore to get back to before your errors. See this article for details.

Windows 8 Tip: Create Recovery Media

http://winsupersite.com/article/windows8/windows-8-tip-create-recovery-media-144098
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Anonymous

2014-09-06T20:07:55+00:00

How To Access Advanced Startup Options in Windows 8 or 8.1

http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

Use this as a guide as to where to find System Restore if you ever make it to the advanced startup options screen.

How to access Recovery, Restore and Reset Options in Windows 8.0 and 8.1

http://www.mytoshiba.com.au/support/items/how-to/776

On a working Windows 8.1 machine, see Control Panel\All Control Panel Items\Recovery\Create a Recovery Drive.

Create a Recovery Drive and use that to boot from in a faulty machine and try accessing the advanced startup options/safe mode then.
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Anonymous

2013-01-21T06:52:00+00:00
Hi Varun,

Thank you for posting your question in Microsoft Community.

I understand that you are facing problem with blue screen issue with error codes 0xc0000098 and 0xc0000102. Correct me if I am wrong.

I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.

To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:
1. What is the make and model of the computer?
2. Have you made any recent hardware or software changes to your computer prior to the issue?
3. Are you able to boot to the desktop at the moment?
4. Do you have Zone Alarm and Symantec Endpoint Protection installed on the computer?
Please follow the below methods and check the issue:

Method 1:

Assuming that you are able to boot to the desktop, I would have you perform the steps-

You need to disconnect all the external hardware connected to the computer except the keyboard and the mouse and check.

If you have Zone Alarm installed on the computer, then I would have you uninstall it. If you have Symantec Endpoint Protection as well, then try updating it to the latest version or uninstalling it as well.

Note: Make sure you install an antivirus software after performing the troubleshooting steps since the computer might be at a risk of virus infection.

Method 2:

I would have you install the latest chipset drivers from the manufacturer’s website. You may ask the manufacturer for assistance.

Note: Installing the chipset drivers are to be performed at your own risk.

Additionally, you may install the latest updates for the hardware connected to the computer as well.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.
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