INTRO
I've spent eight hours solving my Windows 8 BSOD SYSTEM_SERVICE_EXCEPTION error. Maybe you can learn from my experience, so I publish it here.
Yesterday my system started with the highly annoying Blue Screen of Death.
This was on an otherwise well working ASUS N56JR notebook. It has a NVIDIA GTX 760M inside, more about that later.
STEPS
Here are my steps:
1. WINDOWS UPDATE PATCH
Search Engines point to this location, what seems to be a common solution:
http://www.tomshardware.co.uk/faq/id-1653284/fix-system-service-exception-bsod-error-windows.html
I uninstalled the highly unfamous and maleficent KB2778344 to no avail. Even checked if the replacement update 2818604 was installed, and yes it was. Still my system couldn't boot to windows "normal", just in safe mode.
2. CLEAN BOOT
Another popular solution proposal is to perform a CLEAN BOOT.
After cleaning my boots multiple times I still had BSODs.
3. BLUE SCREEN VIEW
BSOD itself states that it saves some logs or information, so I looked up the /windows/minidump directory and found for humans utterly unreadable files. I spent the best hours of the day looking up other logs to no avail. Then I installed BLUE SCREEN VIEW. It told me, that EXCEPTION I have comes from ntoskrnl.exe+79369 . Searching for that on the web pointed to NVIDIA driver problems.
SOLUTION
So I switched to safe mode and uninstalled the NVIDIA drivers. For the first time after more than a day of struggle, my notebook started in normal mode.
PROPOSALS to MICROSOFT
Windows 8 is developed and maintained by this company near Seattle. They publish forums like these that help a lot in problem debugging. I have some other proposals to ease similar error checks:
- Please make minidumps readable or offer a safe mode program to read them. I know that "ntoskrnl.exe+79369" is obscure to many, but helps a lot in finding the correct solution.
- In Windows 8 it is easy to uninstall updates in safe mode, but it is impossible to install. Please let us install updates in safe mode.
- To improve my experience a basic command line OS that starts in 2 seconds would be great. That way we can avoid waiting for minutes for futile auto repair attempts tens of times.
Zsolt Balai