Windows 8 BSOD System Service Exception

Anonymous
2012-12-22T08:21:42+00:00

My computer is just a few weeks old and has been working fine until today. I have gotten the blue screen of death many times today and each time it's said it has something to do with System_Service_Exception. If anyone could help me out, it would be greatly appreciated.

Here are the files I've noticed are needed after looking through the forums a bit:

Minidump files: http://sdrv.ms/WD992o

System File Information: http://sdrv.ms/RakUdp

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-04-21T20:52:04+00:00

    To "hide" KB2778344:

    On the Desktop, right-click the Action Center icon on the taskbar > Open Windows Update > Change settings and under "Important updates" choose "Check for updates but let me choose whether to download and install them" and, if you wish,  check "Recommended updates" and "Microsoft update" > OK

    Then when KB2778344 shows up as an "important update", right-click it and select "Hide update"

    If you want to restore the update at a later date, on the Desktop, right-click the Action Center icon on the taskbar > Open Windows Update > Restore hidden updates > check KB2778344 > Restore

    Follow the same steps for the Microcode Update (KB2818604) if desired.

    Good luck!

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  2. Anonymous
    2013-04-21T20:36:00+00:00

    auggy , I didn't know about hidden updates and I've never configured them before, and after spending a minute looking the various Update screens, I don't see how to configure that.   If I google, I'm sure I can find instructions, though.

    Thanks for the Support link, although I'm not keen on getting into the official support channel....

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  3. Anonymous
    2013-04-21T20:11:59+00:00

    You can leave KB2778344 uninstalled and proceed with installing other Windows Updates.

    You would have to "hide" KB2778344 so it does not get reinstalled.

    You have to be set up to "choose" to install updates to be able to "hide" them.

    You would miss the security benefit of KB2778344.

    Also, there is no charge for support involving Windows Updates so consider contacting Microsoft for further help:

    http://support.microsoft.com/kb/295539

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  4. Anonymous
    2013-04-19T21:21:57+00:00

    Does anyone  know whether Microsoft has released a Windows Update that would allow those users who have uninstalled KB2778344 to now proceed to accept Windows Updates?

    I ask in the context of those users who are not comfortable applying the microcode update fix.

    Thanks.

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  5. Anonymous
    2013-04-11T05:08:26+00:00

    Hi,

    SYSTEM_SERVICE_EXCEPTION is typically a 2 part troubleshoot. The first part involves enabling driver verifier and getting a verifier enabled dump:

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x3b.html

    The second part involves analyzing the dumps with windbg to try and determine a cause for the issues.

    http://mikemstech.blogspot.com/2011/11/windows-crash-dump-analysis.html

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