What is going on with Windows Store? 'Sorry, this app is no longer available' KB2862768 August update Bug

Anonymous
2013-08-14T20:10:34+00:00

Please see the attached GIF/video to see what I'm talking about.. In the last few days with no changes

made to my PC I've seen the 'Sorry, this app is no longer available' Error, and it is some kind of Bug

because I can get the app to appear using the method seen in the video

So, whats up with the Store? Is something broken on either Microsoft's end or my own? Is anyone else

having this issue. Mostly this happens when I click links to apps on External sites like WinBeta or

Neowin etc tho I have seen it happen Searching for apps in the Store app itself. To reproduce find

an external link to an app .. click it, if the Store finds the app without issue close the Store app without

returning to the Store(Home) section. Find another app link and click it

I've just been waiting for a Fix to come along Server side.. as I'm fairly sure I did not change anything,

Store had been working fine for the most part since Win8 Launch

I Recorded an updated video, a better example of the Issue I'm having

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-09-11T00:39:51+00:00

For anyone still paying attention to this KB problem, after installing ALL other updates for this Patch Tuesday 10 Sept 13(all installed without issue), I went back and restored KB2862768 which I believe initially was Optional, it is now marked as Important

So I've now got KB2862768 installed and this Windows Store issue seems to be gone, I assume

Msft has now fixed this issue, I have every update available installed both optional and important etc

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

61 additional answers

Sort by: Oldest
  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2013-08-21T23:17:46+00:00

    That is an option for people reading this thread but I have to think that there are thousand's of affected customers who have no clue what is wrong. We also know to work around by closing the store, re-opening and searching in the store directly.

    --

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -  

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-08-24T22:19:22+00:00

    I've just uninstall KB2862768 because I also get ***“Sorry, this app is no longer available"***Now Store works fine ;)

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-08-24T22:55:50+00:00

    Very good.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-08-27T16:18:04+00:00

    Unfortunately I have the "app is no longer available" message, but KB2862768 is not installed on my system.  Do you know which other update might include it?

    Was this answer helpful?

    0 comments No comments