What is going on with Windows Store? 'Sorry, this app is no longer available' KB2862768 August update Bug

Anonymous
2013-08-14T20:10:34+00:00

Please see the attached GIF/video to see what I'm talking about.. In the last few days with no changes

made to my PC I've seen the 'Sorry, this app is no longer available' Error, and it is some kind of Bug

because I can get the app to appear using the method seen in the video

So, whats up with the Store? Is something broken on either Microsoft's end or my own? Is anyone else

having this issue. Mostly this happens when I click links to apps on External sites like WinBeta or

Neowin etc tho I have seen it happen Searching for apps in the Store app itself. To reproduce find

an external link to an app .. click it, if the Store finds the app without issue close the Store app without

returning to the Store(Home) section. Find another app link and click it

I've just been waiting for a Fix to come along Server side.. as I'm fairly sure I did not change anything,

Store had been working fine for the most part since Win8 Launch

I Recorded an updated video, a better example of the Issue I'm having

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-09-11T00:39:51+00:00

For anyone still paying attention to this KB problem, after installing ALL other updates for this Patch Tuesday 10 Sept 13(all installed without issue), I went back and restored KB2862768 which I believe initially was Optional, it is now marked as Important

So I've now got KB2862768 installed and this Windows Store issue seems to be gone, I assume

Msft has now fixed this issue, I have every update available installed both optional and important etc

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  1. Anonymous
    2013-08-20T15:07:15+00:00

    Thanks for the work, keep on top of the engineer... Hopefully they yank it& Fix

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2013-08-20T13:33:07+00:00

    Just to let you know I merged these threads together. If I find more, I will merge into THIS thread.

    --

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -  

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2013-08-20T13:01:54+00:00

    Update (not much)

    Susan opened a support case and I was the one that spoke (on the phone) to a support engineer (and sent emails with 100% repro steps).

    The whole experience did not give me a 'warm and fuzzy' feeling, but I think that in the end that the case was understood and acknowledged and would be escalated 'to the right group'.

    1. I don't know if this update will be pulled from Windows Update as it does have fixes that are important to many people.
    2. If it isn't pulled, it should be addressed by a hotfix. I attempted to determine the timing of such, but was unable to do so.
    3. The support engineer felt that uninstalling the KB was the appropriate work around until whatever happens next happens.

    Above is the summary I can provide. I did find the experience frustrating. The support engineer has promised to contact me today. I will contact him if I do not hear back by mid afternoon.

    I encourage anyone who is reading this thread, but who has not posted, to post a "me too" post.

    I promise to keep following up and I'm sorry that there isn't any definitive (or better) news.

    --

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -  

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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  4. Anonymous
    2013-08-19T21:09:39+00:00

    Feel free to hide Optional, non-security update KB2862768 & move on with your life, too.

    I'm honestly surprised that an MVP would make such a snarky and unhelpful post.

    I posted because nobody had mentioned it affecting RT yet, and if Microsoft do look into this, that information might be useful. Your post, on the other hand, does nothing to contribute to helping Microsoft - or anyone else - resolving the problem.

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