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Please see the attached GIF/video to see what I'm talking about.. In the last few days with no changes
made to my PC I've seen the 'Sorry, this app is no longer available' Error, and it is some kind of Bug
because I can get the app to appear using the method seen in the video
So, whats up with the Store? Is something broken on either Microsoft's end or my own? Is anyone else
having this issue. Mostly this happens when I click links to apps on External sites like WinBeta or
Neowin etc tho I have seen it happen Searching for apps in the Store app itself. To reproduce find
an external link to an app .. click it, if the Store finds the app without issue close the Store app without
returning to the Store(Home) section. Find another app link and click it
I've just been waiting for a Fix to come along Server side.. as I'm fairly sure I did not change anything,
Store had been working fine for the most part since Win8 Launch
I Recorded an updated video, a better example of the Issue I'm having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For anyone still paying attention to this KB problem, after installing ALL other updates for this Patch Tuesday 10 Sept 13(all installed without issue), I went back and restored KB2862768 which I believe initially was Optional, it is now marked as Important
So I've now got KB2862768 installed and this Windows Store issue seems to be gone, I assume
Msft has now fixed this issue, I have every update available installed both optional and important etc
Just to add one more data point: I have had the same issue roughly since the week of Aug 12. This is on an x86 Samsung Ativ 500T tablet (Atom).
Edit: yes, I did install optional update KB2862768 on Aug 16 because it contained many important sounding goodies. I hope the problem can be tracked down without having to uninstall this update.
Edit 2: great, uninstalling that update indeed fixed the problem. Major props to dingl for tracking this down! Next let's hope MS finds the actual cause of the problem, because that update sounded reasonably useful. In fact, I'm not sure why it was 'optional' given the list of fixes in it.
WYSIWYG, especially with Optional, non-security updates.
I hope to have a case opened about this issue
Again, Microsoft only offers no-charge support for security updates.
You could contact the Microsoft-sponsored Answer Desk but that's Premium (i.e., paid) Support. [1]
============================================================
[1] $49.99 USD for "up to one hour" of remote support; fee must be paid in advanced; no guarantees whatsoever
Ha because I have OCD& I like to apply All Windows Updates, Security related or Optional... Installing an Optional update should ideally not screw up anything that isn't broken.
I Do have the update hidden right now, again this is not ideal... as no update that shown as available should amount to causing an issue, unless of course that update is bad/misconfigured
I hope to have a case opened about this issue
Not that it matters but may I ask why you didn't just uninstall KB2862768 & reboot instead of doing a Refresh?
...every Windows Update applied without issue with the exception of KB2862768 which is causing my Windows Store issue
Patient (demonstrating): "Doctor, it hurts when I do this!"
Doctor: "Don't do that."
Don't do that (i.e., hide KB2862768 & move on with your life).
