Hotmail won't load on my computer but works on other devices

Anonymous
2013-09-30T10:33:44+00:00

For the last 2 days my hotmail account won't open up it goes to load but won't open it displays the green on the address bar up the top like it is loading but nothing happens it just stay as a blank page. I'm using Internet explorer I've tried using google chrome and Firefox and the same thing happens I cant. Even sign into the Microsoft help and community pages so had to use my ipad to check my emails and log onto here

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Windows for home | Other | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-09-03T12:38:51+00:00

Hi Ronald,

Have you tried following the steps provided by Giridhar J ****on the first page of the thread?

You can also disable proxy settings on each browsers by following the steps below:

Internet Explorer

1.Open Internet Explorer and click on Tools.

2.Select Internet Options.

3.Click the Connections tab and click the LAN settings button.

4.Remove the check mark on the box for Use a proxy server for your LAN.

5.Then click OK button to save the changes.

Google Chrome

1.Open Google Chrome and go to the menu options which is the three-line icon at the top right corner.

2.Choose Settings from the drop-down list.

3.Select Network and click Change proxy settings.

4.Click the LAN Settings button.

5**.Uncheck** the box for Use a proxy server for your LAN.

6.Then click OK button to save the changes

Mozilla Firefox

1.Click the Firefox drop-down menu button which is the three-lineicon at the top right corner and choose Options.

2.Click the Advanced panel and then click the Network tab.

3.click Settings button on the Connection section and select No Proxy.

4.Click OK to close the Connection Settings and Optionswindow.

Let us know how it goes.

Regards.

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Anonymous
2015-06-17T16:58:04+00:00

Hi Sara,

Which browser are you using?

I suggest you to reset the browser settings and check if issue persists. Refer to the article below and refer to the section ‘To reset Internet Explorer settings’:

http://windows.microsoft.com/en-in/internet-explorer/reset-ie-settings#ie=ie-11

If issue still persists, try using a different browser.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

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Anonymous
2017-02-19T09:07:06+00:00

Hi,

Let’s have you get this resolved. Here’s how you can disable proxy settings in Safari by follow the steps below:

  1. Open Safari and go to menu options and click on Preferences from the drop-down menu.
  2. Select the Advanced tab and then click on the Change Settings button.
  3. Deselect the checkbox for Use a proxy server for your LAN.
  4. Click OK.
  5. Your proxy settings should now be disabled.

Regards.

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Anonymous
2016-10-18T17:00:04+00:00

Hi Darcy,

We suggest that you reset the Internet Explorer's settings and see if it helps.

This can be useful for troubleshooting problems that might be caused by settings changed after installation.

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Also re-enable the add-ons.

Please click on this linkto know how to reset Internet Explorer's settings.

Let us know the result.

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  1. Anonymous
    2013-10-01T01:47:21+00:00

    Hi channy2006c,

    Welcome to Microsoft Community. I understand that you are unable to view the mailbox of your Microsoft account on Outlook.com as well as Microsoft Community pages.

    We would like you to try optimizing your browsers to try to fix the issue. This will also serve as an initial troubleshooting to clean up cookies and browsing history and also improve browser performance. 

    You can visit this link on how you can optimize Internet Explorer.

    For other browser, please refer to this link.

    If optimizing the browser does not work, please try using a different computer to check if the same issue happens so we can isolate if it only happens on your computer.

    Let us know how it goes.

    Thank you.

    Johan

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