dism.exe /online /cleanup-image /restore health failed error code 0x80246007

Anonymous
2012-12-04T03:03:03+00:00

I can't update my Windows 8 Apps in start screen. Tried all steps and get stuck on this DISM Command. The /scanhealth completed successfully though but this /restorehealth didn't. It says DISM Failed. No Operation Was Performed. For More Information, Please Review the Log File.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-12-04T21:04:07+00:00

Hi,

Thank you for choosing Windows 8 and thanks for providing us an opportunity to assist you.

As per the description provided I understand that you are unable to perform app update, it would be grateful if you can reply to this question in order to assist you further.

·         Have you made any changes to the computer to this issue?

This problem may occur if the Windows Update database is corrupted. I would suggest you to try the following methods and check if it helps.

Method 1:

I would suggest you to run the Windows update troubleshooter and check if it helps.

a) Press the ‘Windows + W’ key on the keyboard.

b) Type troubleshooter in the search box and then press enter.

c) Select Troubleshooting. Click on view all and select Windows Update and follow the on-screen instructions.

Method 2:

You may disable the Proxy setting and check if it helps:

a. Follow these steps and check if it helps.

a. **** Press Windows Key +R, typeinetcpl.cpl and press enter.

b. **** Click the Connections tab, and then click LAN settings.

c. Uncheck the Use a proxy server for your LAN check box.

d. Click Ok.

Method 3:

  1. Type Notepad on start screen, and press enter.
  2. Copy the following text, and then paste the text into Notepad.

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

  1. Click File, click Save As, and then type Repair.bat.
  2. In the Save as type box, click All Files.
  3. In the Save in box, click Desktop, and then click Save.
  4. On the File menu, click Exit.
  5. Double-click the Repair.bat file that you saved in step 5.

Try to install the updates again. If you can install the updates, delete the Repair.bat file. To do this, right-click Repair.bat, click Delete, and then click Yes.

Please follow all the steps and if the issue persists, revert back and we will be glad to help you.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

94 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-01-06T11:30:47+00:00

    dism.exe /online /cleanup-image /restorehealth

    This command failed with error code 0x8024402c

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-01-02T20:50:02+00:00

    I did not have the same issue as you but I had a dism issue and I ran these three commands in this order via batch file. May help, may not. Scan health and restore health took a while. Check health is quick.

    %windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

    %windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

    %windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2013-06-01T14:55:07+00:00

    reply to John Rudby  (post #2), etal; 

    When "... good men do nothing."

    the MS Community Forums rarely provide me with a definitive answer to my question. Now I see why.

    > The original post (#1), was in regard to fixing a W8 problem, updating Start Screen apps by using DISM.exe, albeit unsuccessfully. Actually the person making post #1 now has two problems: one, not being able to update W8 Start Screen Apps; and two, failing in an attempt to use DISM.exe to repair his Start Screen App update problem.

    > Your reply post (#2) to post #1 provided three methods to possibly correct his fundamental problem; not being able to update W8 Start Screen Apps. You also asked him to report back to the thread regarding his results using your suggestions.

    > Post #3 was added by a third party with a problem similar to Post #1 (presumably an inability to update W8 Start Screen Apps), posting that your third method, creation of and using a .BAT file, "worked" for him. 

    > Post #4 was not addressed to any one person in particular, therefore he replied to the thread at large, and suggested using DISM.exe exactly as the user in Post #1 had already tried.

    > Post #5 was in reply to #4 from the user in Post #1, thanking him for his suggestion.

    > The thread continues on for another 4.5 months with four more posts from two users.

    ** IMO, MS needs to attempt to create Order from the Chaos that is the "MS Community Forums".  One can imagine several improvements that could be made; I am sure the MS Community Forum staff could come up with some simple yet effective ways to improve the existing problems.

    As it stands, non ego-driven Moderators,  and users with professional expertise to offer, rarely post here for very long; and thoughtful users, patiently seeking answers to their questions, are forced to look elsewhere.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2013-05-14T01:56:37+00:00

    Method 3 also did not work for me. Please assist further. I can't believe the trouble I am having since I bought this machine in December. I've had to reset to factory image more times than I care to admit and I can't use a machine that I can't work on confidently. How many weeks do I have to go without Windows Updates? 

    I can't even stop it and try to restart it. Every time I open Windows Update it's checking for updates. Constantly.

    Was this answer helpful?

    0 comments