Network printer shows offline on Windows 8

Anonymous
2013-04-05T06:09:56+00:00

Original Title: I have hp laserjet 1020 plus printer installed on win 7 it was a share printer when i was giving any print from win8 pc printer is going to offline & when i remove & add printer its working

i was installed win8 latest  drivers on all pc

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-06T03:27:53+00:00

Hi Hrishikesh,

Welcome to Microsoft Community.

I would like you to add few information:

Did you make any hardware or software changes on the computer prior to this issue?

I would suggest you to make sure that all the cables for the printer are connected properly and the printer is turned ON. Sometimes, offline status for a printer could be due no power to the printer.You also need to make sure that network sharing might be turned off.

For more information, refer to the link:

http://windows.microsoft.com/en-us/windows-8/turn-sharing-on-or-off

If all the basic settings are checked and are up to the mark, you can follow the methods to troubleshoot the issue:

Method 1:

You can refer to the link to fix printer issues by running the printer troubleshooter:

“Fix printer problems”

http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Method 2:

I would suggest you to uninstall and reinstall the driver for the printer.

You can follow the steps to do so:

Note: Please make sure that you have the setup file for the driver of the printer before uninstalling the current version.

a) Press Windows and x key together and click on Device Manager.

b) Locate the printer driver and expand the driver icon.

c) Right click on the driver icon and click on Uninstall.

d) Follow the onscreen instructions to uninstall the driver.

e) Locate the setup file of the driver for the printer.

f) Double Click on the setup file and follow the onscreen instructions to reinstall the driver.

Check if you are able to find the printer online.

For further reference, you can refer to the links:

“How to solve printing problems in Windows”

http://windows.microsoft.com/en-us/windows-8/how-to-solve-printing-problems

“Install a printer”

http://windows.microsoft.com/en-us/windows-8/install-a-printer

Do let us know about the status of this issue.

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  1. Anonymous
    2016-10-10T10:50:53+00:00

    A friend seems to have fixed our printer issues that have dragged on for years - touch wood.  

    Even though the printers have been linked to the network via cable connection, the clincher seems to be to make sure that the WiFi feature is also properly set up on them.  This done, now all computers on the network can see and remotely use both of our Brother printers, a 4510 and an old 885, either through cable or WiFi connection.

    In hindsight, the offline problem probably started when I switched the wired-only modem to a wired and WiFi one.

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  2. Anonymous
    2016-06-04T11:32:39+00:00

    Hello,

    Thank you for the reply.

    I appreciate your concern.

    I would suggest you to refer the following article and check.

    Refer:

    Using DHCP to Assign IP Addresses to Devices

    https://technet.microsoft.com/en-us/library/gg398275%28v=ocs.14%29.aspx?f=255&MSPPError=-2147217396

    Also see:

    https://supportforums.cisco.com/discussion/10169761/assign-specified-ip-address-device-based-port-switch

    Thank you

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  3. Anonymous
    2016-06-03T21:03:11+00:00

    Has anyone considered assigning fixed IP addresses to the printer, computer and other devices so that they remain the same each time the router is rebooted?

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  4. Anonymous
    2016-04-27T10:13:26+00:00

    Hello Doris,

    Thank you for the update.

    I appreciate your time.

    I would suggest you to rebuild print spooler service and check if it helps. Please follow these steps:

    a. Press Windows + R keys, type notepad in run window and press Enter.

    b. In notepad, copy and paste the following:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler]

    "DisplayName"="@%systemroot%\system32\spoolsv.exe,-1"

    "ErrorControl"=dword:00000001

    "Group"="SpoolerGroup"

    *"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,*

    *74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,*

    00,70,00,6f,00,6f,00,6c,00,73,00,76,00,2e,00,65,00,78,00,65,00,00,00

    "Start"=dword:00000002

    "Type"=dword:00000110

    "Description"="@%systemroot%\system32\spoolsv.exe,-2"

    *"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,68,00,74,00,74,00,*

    70,00,00,00,00,00

    "ObjectName"="LocalSystem"

    "ServiceSidType"=dword:00000001

    *"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,*

    *00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,*

    *72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,*

    *00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,*

    *72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,*

    *00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,*

    *69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,*

    *00,69,00,67,00,6e,00,50,00,72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,*

    *6b,00,65,00,6e,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,*

    *00,53,00,65,00,4c,00,6f,00,61,00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,*

    50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00

    *"FailureActions"=hex:10,0e,00,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,*

    00,01,00,00,00,88,13,00,00,01,00,00,00,88,13,00,00,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Performance]

    "Close"="PerfClose"

    "Collect Timeout"=dword:000007d0

    "Object List"="1450"

    "Open"="PerfOpen"

    "Collect"="PerfCollect"

    "Open Timeout"=dword:00000fa0

    "Library"="C:\Windows\System32\winspool.drv"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Security]

    *"Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,*

    *00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,*

    *00,00,02,00,48,00,03,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,*

    *05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,*

    *20,02,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,01,*

    01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

    c. Save the file as .reg file on the desktop.

    d. Right click .reg file and select run as administrator.

    e. Click yes, when message prompts.

    Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    http://support.microsoft.com/kb/322756

    I hope this information helps.

    Thank you

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