Hi,
I can certainly understand the inconvenience which you are facing at the moment. We will work together and try to resolve the issue.
Please assist me with few more information related to this issue:
1) What is the Model of the HP laptop?
2) Did you make any changes to the wireless network settings prior to this issue?
This could be an issue with network settings or the drivers for the wireless network installed on the computer.
I would like to inform you that when you connect to a new wireless network, it’s added to the list, and Windows will connect to that network while it’s in range. If you connect to another wireless network while in range of the first network, Windows will prefer the second network over the first one.
You can refer to the link look for the settings and to manage wireless network profiles:
Refer the section “Delete a profile within range”
http://windows.microsoft.com/en-in/windows-8/manage-wireless-network-profiles
From the same link, you can also use the option to delete the profile network using “Forget this network” option, if the network is within the range.
If the issue still persists, I would suggest you to follow the methods and check if it helps:
Method 1:
You can refer to the link and follow the steps from the link to troubleshoot the issue:
If the issue still persists, move to the next method.
Method 2:
Check if you have installed the latest wireless network driver. To do so, you can refer to the HP website and look for the latest version of network driver for the model which you are using. If the drivers are already up-to-date, let’s uninstall and reinstall the driver and check if it resolves the issue.
Follow the steps to uninstall and reinstall the latest version of the network adapter driver:
Note: Please make sure that you download the latest version of the drivers from the manufacturer website.
a) Press Windows and X key on the desktop screen.
b) Click on Device Manager.
c) Locate the Network adapter and expand the driver icon.
d) Right click on the wireless driver icon and click on Uninstall.
e) Follow the onscreen instructions to uninstall the driver.
f) Open the folder which contains the setup file of the latest driver that you have downloaded or already present on the computer.
g) Double click on the setup file and follow the onscreen instructions to install the network adapter driver.
Please get back to us with the status of this issue. We will be happy to assist you ahead.