KB 2670838 - The EVIL UPDATE

Anonymous

Microsoft:

Why don't you fix the errors caused by KB 2670838 instead of having my computer re-install it as part of IE 10 without giving me any warning that it was going to do that?

This update has two effects on my system*; 1. For whatever reason, it turns the lower taskbar turquoise, 2. Explorer 9 or 10 and Chrome 25 get a 60 delay in information typed into them with internet speeds reminiscent of dial-up, while Firefox 19 ceases to function at all; The internet becomes essentially non-usable.

I wasted an entire day on this two weeks ago including an hour on the phone with one of your technicians when it was first installed. He had no idea what the problem was and I eventually gave up and uninstalled it. My problems ceased immediately upon its removal.

I had to go to an internet forum to learn that many people had these problems and how to set my updates to not automatically be installed. That proved to be no help as when installing IE10 this EVIL UPDATE (KB 2670838) just re-appeared again with no notice in your description that this might happen. Now I guess I will never install an update again since you provide no clues as to what it could do.

* My system info:

HP Envy, Windows 7 Home Premium, two screens attached using an HP usb notebook port replicator. Buy the way, this HP port replicator is a piece of garbage that has to be rebooted (the replicator - not the PC) as it freezes once or twice a day. But I thinks that's on HP - not you.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2013-03-16T20:18:50+00:00
Fact: KB2670838 is a Prerequisite Update for IE10 <edit> and/or IE11. </edit>

Fact: If KB2670838 isn't already installed, it will be installed for you when you choose to install IE10

<edit>

...and/or IE11 - along with all other prerequisite updates.
- IE10 Prerequisites include KB2729094, KB2731771, KB2533623, KB2670838 & KB2786081.
- IE11 Prerequisites include KB2729094, KB2731771, KB2533623, KB2670838, KB2786081 & KB2834140.
Fun Fact: As of 12 January 2016, IE11 will be the only version supported in Win7. See http://blogs.msdn.com/b/ie/archive/2014/08/07/stay-up-to-date-with-internet-explorer.aspx

</edit>

~~Fact: IE10-for-Win7 is not ready for "prime time" - which is why it's not being pushed via Automatic Updates yet.~~

~~Fact: When Microsoft decides to push IE10 via Automatic Updates, free support will begin - but for now, you're on your own.~~

~~Tip: Stick with IE9 for the time being & save yourself a lot of grief.~~

PS: No one from Microsoft Support monitors this peer-to-peer support forum.

[Last Revised (as marked) - 15 November 2014]
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Anonymous

2013-03-16T21:26:19+00:00

Fact: My next computer will be a Mac.
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Anonymous

2013-03-16T21:30:50+00:00

Have a wonderful day!
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Anonymous

2013-03-17T13:39:44+00:00

Hi PA Bear, Thanks so much for this info. I really appreciate the "heads up" on this update. So many MS updates have messed me up in the past I no longer do auto updates but check them out before downloading manually.

Once again many thanks !

Jq2
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Anonymous

2013-03-17T17:06:33+00:00

You're welcome & thanks for your feedback.

PS: The only way IE10 would have been installed via Automatic Updates right now is if you had IE10 Release Preview installed - and if IE10 RP was already installed, KB2670838 had also been installed.

[Yes, it's all very confusing!]
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