KB 2670838 - The EVIL UPDATE

My post is the one referring to the display port drivers. It was in response to the original question posted as that users was using a USB dock with video that uses display port drivers.  It is not a general solution but a specific one that has worked for me in two different instances and may not apply to you, but that does not mean the solution will not work for others.

Yo Pa;

Thank you for again responding, & please accept my apologies for not communicating clearly in my previous post. I did not intend to infer that you had suggested faulty drivers for a USB port replicator were the cause of IE10 installation failures. Rather, 2 earlier thread participants had raised the driver possibility, I doubted USB drivers as the root cause, & I hoped to get your read on it.

I chose to follow this thread because in my search for a solution, (over more hours than I'd care to admit) I was impressed by your practice of always responding to questions, even over the course of several exchanges. From previous personal experience, & from reading through numerous other discussion threads, you truly stand apart from other subject matter experts in this regard.

I'm old enough to remember (fondly) a time when the concept of "customer service" meant something different/more than it does today, & a willingness to "take ownership" of an issue was an admirable trait. I commend & compliment you for your adherence to a higher personal standard than is commonly witnessed.

That said, thanks for the additional support resource info; I'll put it to (hopefully beneficial) use.

Be Well ... Rob

I never posted anything about "USB port replicators" or drivers and have no comment about same.

I have been told by at least one (1) Microsoft source that anyone who's installed or attempted to install IE10 via Windows Update qualifies for no-charge support. YMMV, however.

PS: It may be quite some time before anyone at Microsoft - especially what's left of the IE team - gets around to addressing the bugs in IE10 Final-for-Win7. They're all wrapped up in getting IE11 Beta out the door as part of Win8.1 Beta (ETA: 26 June 2013). After that, they'll be focusing on IE11 Final & Win8.1 RTM (ETA: Late August 2013).

For home users running Win7 SP1 or Win8 (only!), no-charge support for security updates (only!) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]

For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website:
[http://support.microsoft.com/common/international.aspx?rdpath=4](http://support.microsoft.com/common/international.aspx?rdpath=4)

=============================================================  

[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

Thank you for acknowledging my post.

I'd been under the impression that the intent behind community forums was to help individuals find a solution to a problem, & that many people sharing the same problem could benefit from a broad experience base that has been relatively well focused on the shared issue. Hence my confusion about USB port drivers being proffered as a solution in a thread addressing the repeated & persistent failure of IE10 to integrate with the standard Win7 OS platform code.

I appreciate you offering references to protocol: I've used these guidelines in the past & will continue to do so in future, when warranted. FWIW, some time ago I'd forwarded the specifics of my scenario to MS in requested formats with requested detail. I couldn't find any good reason to add another thread to the constellation of those already posted to seek help on this singular & common issue.

Again, thanks for your time .... R

@RobertMautz & anyone else with a similar problem: To avoid confusion & duplication of effort, please begin your own, new thread in the appropriate forum. State your current IE version and full Windows version (i.e., Win7 32-bit SP1; Win7 64-bit SP1) in your first post. Thank you.

See...

    • HOW TO begin your own, new thread about your computer & your problem

       http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5

    • Suggestions for asking a question in help forums

       http://support.microsoft.com/kb/555375

Cite:

• IE10 does not install on some hybrid graphics systems [error code 9C57]

http://support.microsoft.com/kb/2823483 (Revision 9.0, 28 May-13 - and yet it still doesn't list all of the known Graphics hardware versions affected by this bug!)